Job Description

About us

Here at boatfolk we share a passion for boating and getting people out on the water. As part of the UK leisure industry, we operate 11 marinas at locations in England, Scotland, Wales, and Northern Ireland. But we're about so much more than just marinas, whether it's our on-site yacht brokers, boat repairs services or hospitality offerings everything we do is about delivering the best possible experience for our boatfolk community.

To deliver that mission, we are looking for enthusiastic people who are passionate about the water, who love what they do and who will actively engage with our company values to drive constant improvement in the experience received by our customers and create inclusive places and communities where people can give boating a go.

When you join boatfolk you become part of a crew that care, not just about doing a great job but making a positive long-lasting impact. Whether it be through sustainability initiatives that challenge the boating industry or encouraging youth participation to welcome the next generation of boaters onboard. At boatfolk you're never short of opportunities to make a difference.

Our values inform our decisions and guide our behaviours, reflecting how our business operates in the communities we are part of. They are our promises to ourselves, to our customers and to each other and they are expected of everyone across our business, regardless of the position they hold.

Our values

Our values inform our decisions and guide our behaviours, reflecting how our business operates in the communities we are part of. They are our promises to ourselves, to our customers and to each other and they are expected of everyone across our business, regardless of the position they hold.

DETAIL

We focus on doing things right for our customers.

EXPERIENCE

Going beyond good service to put customers at the centre of all we do.

CARE

We care about each other, our customers and the environment.

COMMUNITY

We actively create inclusive places to bring people together.

CHALLENGE

Be fearless, give it a go!

Portland Marina

One of the largest marinas in the boatfolk group, Portland marina is a true one-stop-shop for boaters with wet berthing, dry stack, fuel berth and fully serviced yard. We strive to meet our customer's every need with our boatcare repair and maintenance team and boatpoint brokerage for boat sales. The marina is home to the 'Salt' restaurant, a venue with a vibrant atmosphere. Portland marina is the perfect place to quench your thirst at the end of a long day on the water! With a warm and welcoming crew and a vibrant boating community, we bring together boaters from all walks of life.

Our backdrop is the historic Portland Harbour, once an important naval base and the home of Team GB's Olympic sailors, with views out over the Purbeck hills and UNESCO World Heritage Jurassic Coast. The perfect launch point for seafaring adventures big and small.

About the role

The Cleaner is responsible for creating a clean and well-presented environment around the marina ensuring that staff/customers/guests enjoy a comfortable and pleasant visit.

Key responsibilities

Perform thorough cleaning of Marina facilities according to established standards and protocols. This includes dusting, vacuuming, mopping, and sanitising surfaces to maintain a hygienic environment within the marina reception, kitchen areas, and washrooms. Properly dispose of all waste and recyclable materials in designated areas. Monitor and report inventory levels of cleaning supplies and amenities to the Customer Service Manager to ensure adequate stock is maintained at all times. Report any maintenance issues or damages observed during cleaning duties to the Customer Service Manager. Provide friendly and courteous service to guests, responding promptly to any requests, inquiries or complaints while maintaining a professional demeanour. Follow all safety and sanitation guidelines to ensure a safe working environment for yourself, colleagues, and visitors/customers. Deal with reasonable complaints/requests with professionalism and patience Adhere strictly to rules regarding health and safety and be aware of any company-related practices.

Skills & Experience

Knowledge of cleaning techniques and best practices for maintaining cleanliness and hygiene. Strong attention to detail and the ability to work efficiently in a fast-paced environment. Ability to work with little supervision and maintain a high level of performance. A passion for providing excellent customer service and creating positive guest experiences. Physical stamina and the ability to lift and move heavy objects. Strong verbal communication skills and an ability to interact effectively with customers and team members. Ability to thrive in a fast-paced environment and adapt to changing priorities. Collaborative mindset and a willingness to work as part of a team to achieve common goals. Ability to handle customer concerns or issues with a calm and solutions-oriented approach. Flexibility to work a variety of shifts, including weekends and holidays. Ability to prioritise your workload to maximise your efficiency. Ability to work quickly without compromising quality. Patience and the ability to remain calm in stressful situations. Diligent and pay attention to detail. Knowledge of public safety and security.

Working Hours

We are seeking to recruit a Cleaner on a zero-hour contract basis. Initially the role will be required to work around 20 hours per week for several weeks (covering absence) and will move to an ad-hoc basis after this. The working hours will include some weekends and bank holidays.

Benefits

Pro-rata equivalent of 29 days' annual leave (including bank holidays). Employee Assistance Programme. Contributory pension scheme. On-the-job and other development and training. Friendly and dynamic team working environment. Free car parking.
Pay: 12.36 per hour

Benefits:

Company pension On-site parking
Ability to commute/relocate:

Portland DT5 1DX: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person