Job Description

Job Title:

Cleaning Operative

Accountable to:

Service Manager

Hours:

ad hoc hours for bank staff to cover sickness and holidays, including weekends

Place of work:

NR1 1RB, Norwich

The UK government regulates the ability of employers to recruit non UK residents by issuing licenses to provide Visa Sponsorship. Unfortunately NPC does not hold a license for Visa Sponsorship and so cannot progress any applications for candidates without the right to work in the UK.

Job Purpose:

To deliver high-quality cleaning and infection-prevention services across Norfolk Primary Care (NPC) managed sites, in line with the NPC Cleaning Services SOP and NHS England National Standards of Healthcare Cleanliness. The post holder is responsible for maintaining safe, compliant, and hygienic environments to support patient, staff, and visitor safety.

Key Responsibilities:

Core Cleaning Duties

Carry out all cleaning tasks in accordance with the NPC Cleaning Services SOPs. Use the NHS-standard colour-coding system for equipment to prevent cross-infection. Complete daily cleaning logs accurately and ensure tasks are signed off as required. Report missed tasks, defects, spillages, incidents, or hazards immediately to the Cleaning Lead. Undertake routine and enhanced cleaning as required, including outbreak or incident-related cleaning. Prepare, use, dilute, store, and dispose of cleaning chemicals following COSHH assessments and guidance. Maintain equipment in good working order, clean and store mops, cloths, buckets, and trolleys correctly.

Infection Prevention & Safety

Apply infection-control measures including correct PPE use, hand hygiene, and uniform compliance. Follow waste segregation and disposal processes for domestic, clinical, offensive, and recycling streams. Follow the procedure for spillages of blood and body fluids, including use of chlorine products at correct concentrations. Participate in audits, quality assurance activities, and incident reporting.

Teamworking & Communication

Work as part of a 7-day cleaning team ensuring adequate site coverage. Communicate clearly with colleagues, clinical staff, visitors, and contractors as required. Report equipment shortages, defective PPE, or supply issues promptly.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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NPC Generic areas:

Communication

Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment

Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating

Anticipate barriers to communication and take action to improve communication

Maintain effective communication within the organisational environment and with external stakeholders

Act as an advocate for patients and colleagues

Ensure awareness of sources of support and guidance (eg PALS) and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate?

Delivering a quality service Prioritise, organise and manage own workload in a manner that maintains and promotes quality Participate in quality assurance and safety processes across the organisation and its activities Participate in shared learning across NPC and the wider organisational environment Use a structured framework (e.g. root-cause analysis) to manage, review and identify learning from patient complaints, clinical incidents and near-miss events Assess the impact of policy implementation on care delivery Understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patients health procedures and local guidance Leadership - personal and people development

Take responsibility for own learning and performance including participating in coaching/supervision and acting as a positive role mode

Support staff development in order to maximise potential

Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice

Encourage others to make realistic self-assessment of their application of knowledge and skills, challenging any complacency or actions that are not in the interest of the public and/or users of services

Critically evaluate and review innovations and developments that are relevant to the area of work

Enlist support and influence stakeholders and decision-makers in order to bring about new developments in the provision of services

Contribute to planning and implementing changes within the area of care and responsibility

Contribute to the development of local guidelines, protocols and standards

Team working Understand own role and scope and identify how this may develop over time Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence Create clear referral mechanisms to meet patient need Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team Work effectively with others to clearly define values, direction and policies impacting upon care delivery Discuss, highlight and work with the team to create opportunities to improve patient care Manage and lead on the delivery of specifically identified services or projects as agreed with the practice management team Agree plans and outcomes by which to measure success Management of risk

Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients

Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines

Ensure appropriate supervision of safe storage, rotation and disposal of vaccines and drugs.

Participate in mandatory and statutory training requirements

Apply infection-control measures within the practice according to local and national guidelines

Interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice

Managing information

Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information

Review and process data using accurate Read codes in order to ensure easy and accurate information retrieval for monitoring and audit processes

Manage information searches using the internet and local library databases

Monitor and confirm that the nursing team are receiving and processing data and information in an agreed format

Collate, analyse and present clinical data and information to the team

Learning and development

Undertake mentorship for team members

Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments (e.g. courses and conferences)

Assess own learning needs and undertake learning as appropriate

Provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning

Equality and diversity

Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity

Enable others to promote equality and diversity in a non-discriminatory culture

Support people who need assistance in exercising their rights

Monitor and evaluate adherence to local chaperoning policies

Act as a role model in the observance of equality and diversity good practice

Accept the rights of individuals to choose their care providers, participate in care and refuse care

Assist patients from marginalised groups to access quality care

Person Specification

Qualifications and training

Essential

Basic literacy and numeracy sufficient to complete cleaning logs and follow written procedures.

Willingness to complete mandatory training

Desirable

Previous COSHH training or manual handling training.

Experience and Knowledge

Essential

Experience of carrying out cleaning duties in any setting (commercial, healthcare, domestic, or similar).

Understanding of infection prevention principles, including hand hygiene and prevention of cross-infection.

Experience working within procedures, guidelines or SOPs.

Understanding of the importance of accurate record keeping (e.g., daily cleaning logs)

Desirable

Experience working in a healthcare, clinical, or high-risk environment.

Experience in quality assurance processes, audits, or incident reporting.

Skills and Abilities

Essential

Ability to follow detailed SOPs and work to required standards consistently.

Ability to use colour-coded cleaning equipment correctly to prevent cross-infection.

Ability to recognise and report hazards, defects, spillages, or incidents promptly.

Good communication skills to liaise effectively with colleagues, staff, visitors, and contractors.

Ability to work independently and as part of a team, managing workload and prioritising tasks.

Ability to maintain confidentiality and professionalism in a patient-facing environment.

Pay: 12.28 per hour

Benefits:

Cycle to work scheme Employee discount Store discount
Work Location: In person

Application deadline: 24/12/2025
Reference ID: 1060