Job Description

Job Title:

Contract Manager

Work Location:

South Coast Region with Hybrid Working

Reports to:

Account Manager

Role Overview

Andron FM is one of the UK's largest independent Facilities Management companies, providing bespoke soft service solutions to a wide array of prestigious clients nationwide. As a dynamic, family-owned organisation we are looking for a candidate as excited as we are to help forge Andron's future.

Due to our continued growth, we have an exciting job opportunity as a Contract Manager. The purpose of this role is to take responsibility for the management of soft services accounts on a regional basis, ensuring that they meet the needs of our high-profile clients by delivering exceptional service.

You will work closely with the Account Manager and existing regional operations team to ensure the efficient operation of our accounts and sites, this will involve liaising closely with the client(s) to ensure that the services we deliver meet their requirements and constantly look for ways to improve the service.

The below will be supplied:

Company Vehicle (Electric with charging card) Mobile Phone Laptop

Work for us

As a family-owned company, we deliver expert facilities management services across the real estate, banking, public, retail, and manufacturing & distribution sectors. From a small carpet cleaning business in 1980, we have grown over the years to become an industry-leading facilities management company, with a team of 2500 employees providing our services to over 900 client sites across the UK.

Our employees are at the heart of our operations and are based across the UK whilst our regional offices are in Aberdeen, Cumbernauld, Warrington and London.

Our culture is massively influenced by our commitment to sustainability, and we're dedicated to positively impacting people, communities and the planet through sustainable and ethical services.

Our People

- we're committed to promoting our employee wellbeing.

Our communities

- how we make a difference, a positive difference.

Our planet

- how we reduce our impact on it.

We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, veteran status, religion and/or belief. Our 2500-strong workforce is made up of people from 65 different countries and our culture is one which celebrates our diversity and differences.

Responsibilities

Manage/monitor contract operation within budget contract specification. Continuously develop and improve quality and hygiene standards Monitor customer requirements and demands Keep up to date with changes in legislation and implement accordingly Meet client and company expectations through management of KPIs and SLAs Recruit, train and motivate operational staff and create a culture of development from within Ensure adequate resources are available to the required contract standard Ensure resources are properly stored, used, maintained and controlled as necessary Apply quality control procedures to ensure high standards of service and compliance Manage the day-to-day delivery of services in line with the contract specification Attend and document monthly client KPI/SLA review meetings and deal with relevant actions professionally Manage any commercial/sub-contractor areas of the contract Work closely with all departments to ensure all reporting requirements are met in line with contract deliverables Understand Health & Safety legislation and responsibilities in relation to your site and the sites that you work within Due to operationally needs you may be required to cover staff's holidays/sickness

Person Specification

IT Literate - intermediate/advanced knowledge of Microsoft Office Excellent communication skills, both verbal and written at all levels Have demonstrable relevant experience in contract cleaning Have previous budget accountability including managing a team of employees Have excellent personal management skills and strong motivational and team building abilities Have a flexible approach to work Attention to detail

Benefits of working with us:

25 days holiday entitlement plus Bank Holidays Volunteering day per year Access to gym discounts Going the Extra Mile quarterly and annual award Health and Wellbeing support

Selection Process

Andron FM is committed to making sure that our recruitment selection methods are fair to everyone. To help you during the recruitment process, we will consider any adjustments that could assist you. If you require any assistance with regards to the application process or interview, please contact careers@andron.co.uk

Job Type: Full-time

Pay: 34,500.00 per year

Benefits:

Company car
Application question(s):

How would you rate your knowledge on HSE documentation and processes?
Experience:

Cleaning: 3 years (required) Management: 2 years (preferred)
Work Location: On the road

Expected start date: 01/09/2025