Reporting to the Regional Manager, the role holder will carry out set duties and create and maintain a quality standard of cleaning to the agreed specification within set time limits. They will ensure that exceptional service levels are provided to our client and customers.
Our credo describes what matters most to us. We live our credo every day.
PEOPLE FIRST
Be a role model for positive attitude and respect for our colleagues, client and customers
Carry out all cleaning tasks to a high standard and in accordance with Company and client schedule and procedures
THE BASICS
Reinforce our vision to always be our clients "partner of choice"
Ensure materials and equipment are used in a safe manner and are kept secure
Advise Line Manager of any occurrences and/or issues
Maintain, operate and test cleaning equipment/materials and report any concerns to Line Manager
Ensure all checklists are signed off as required
Comply with Company and client operating procedures, working practices and protocols
Adhere to performance standards which deliver client and customer expectations
ADAPTIVE & AGILE
Respond to incidents following the agreed procedures
Actively contribute to a high-performance culture and embrace change
Understand and adapt to the varying needs of our business
Be flexible to support the rostering requirements to fulfil the operational requirements of the client
IMAGINATION
Identify and propose new ways of working with colleagues and the management team
Participate in a culture of continual improvement by fully participating in the success of our business and self-development through our Pathway to Success programme
SOCIAL VALUE
Actively support and encourage a culture of social responsibility
Actively encourage a green agenda across our client site
Participate in events that support local charities
EARN TRUST
Demonstrate and encourage trust, integrity and collaboration with all our colleagues and our client
Build and maintain positive relationships to ensure the delivery of exceptional services and to safeguard our current and future business requirements
Build trust with every action and contact with our colleagues and clients
Essential Criteria:
Strong customer focus on delivering and improving services;
Communication and interpersonal;
Flexible and adaptable;
Attention to detail;
Working under pressure;
* Working as part of a team
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