Job Description

Job Introduction

Pinnacle Group are looking for an experienced Cleaning Team Leader to lead an established team at a large, high-end office housing site and will be responsible for all aspects of general cleaning. You will be joining our Soft FM team based at St Andrews Village in Bromley by Bow, East London


Our Soft Facilities Management division delivers essential services to homes, schools, universities and public sector organisations - including housing providers and blue light authorities. We focus on creating clean, safe and welcoming environments, with a commitment to quality, community impact and customer care.


As a working Cleaning Team Leader, it will be your role to assist in delivering the cleaning contract and ensuring contractual compliance, excellent performance, customer satisfaction and commercial success. The role involves scheduling staff coverage, delivering training, and monitoring service quality using the JobWatch management system.


You will be reliable, detail-oriented, and committed to delivering excellence. If you take pride in your work and have a passion for creating clean, safe spaces, we encourage you to apply.


This is a full time position where the hours are 6.30am to 3.30pm, Monday to Friday.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.


We're a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we're looking for

We're looking for someone who not only meets the key criteria below but also embraces our core values - Trust, Respect, Involve, Challenge, and Deliver Excellence - and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities:

Ensure contract compliance and maintain cleaning standards as per specifications to achieve client satisfaction. Address rectification or ad-hoc cleaning issues promptly and ensure Health & Safety compliance. Manage cleaning schedules, staff coverage, and equipment maintenance. Deliver training modules and monitor staff performance, addressing issues as needed. Analyze stock, request necessary materials, and ensure responsible service operations. Monitor, review, and improve cleaning services using the JobWatch system. Collaborate with management and colleagues, coaching and motivating the team to meet values and customer satisfaction.

Key requirements:

Knowledge of the use of chemicals (COSHH) Proven experience in a team leading/supervisory position. Professional cleaning experience.

Our offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve including ex-armed forces personnel and their families.


As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.


We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans Company Car/Car Allowance * Electric Vehicle Scheme