Job Description

An exciting opportunity has arisen to join our friendly and dynamic Administration and Reception team at the Head & Neck department at York Teaching Hospital.



In this role you will be the first point of contact for our service users and the successful applicant should be able to demonstrate effective communication skills and empathy. Experience of working in a healthcare setting and some reception knowledge would be desirable. Previous experience in an Outpatients setting would also be advantageous.



Please read the and Person Specification attached to this vacancy for more information about the role.

In return we can offer you:

A supportive & friendly working environment



Active encouragement to learn and develop within your role



Dedicated career pathways and great opportunities for continuing professional development



Commitment to, and support for, your wellbeing



NHS discount and salary sacrifice schemes



We look forward to receiving your application!



If you wish to apply for this post as a Secondment opportunity, please seek permission from your current line manager before applying.

Please note:

This post may become Permanent at the end of Fixed Term/Secondment.



The successful candidate will provide a range of basic Clerical support, including:



Meeting with patients on reception, and helping with appointments and queries



Use the e-referral software to process new patient referrals in the required time frame



Monitor all the departmental email inboxes.



Receive general enquiries, which could be as the first point of contact including, patients, visitors, staff and others.

Trust Information Pack:

https://yorkhospitals.pagetiger.com/hdjgxd



Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants



27 days holiday rising to 33 days (depending on NHS Trust service)



A generous relocation package of up to 30% of salary (capped at 18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.



A variety of different types of paid and unpaid leave covering emergency and planned leave



Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme



NHS Car Lease scheme and Cycle to Work scheme



An extensive range of learning and development opportunities



Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a of provider



For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

A full description of the role is available in the attachment:

job description.



Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.



Working for the Trust



Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.



Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr. recruitment@nhs.net .



As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.



Armed Forces Friendly Employer



We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain's Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.