Job Description

Opportunity information



Salary 24500 per year

Duration 2 years

Advert closing date 17/10/2025



Description



We have an exciting opportunity for 3 Apprentices to work in the Client Account Management team, focusing on driving new business insurance policy sales through a data-driven, collaborative approach. In addition to being exposed to the real working life of Client Account Management you will also study the Level 3 Business Admin apprenticeship.

Key Responsibilities:

Client Support:

Working closely with both clients and internal teams to implement strategies and deliver impactful results. Deal with day-to-day queries and requests from clients via email and phone, including change requests, processes queries and opportunity scoping. Support in resolving escalated customer complaints that are raised by the client, by liaising with the Contact Centre and Third Party Sales team. Develop a thorough knowledge of the business and culture of clients and use this to develop relationships and identify opportunities.

Team Support:

Support Account Handlers and Account Managers with admin tasks as part of BAU and wider projects.

Meeting Attendance:

Attend weekly internal steering meetings to understand performance and the key initiatives on the account and be given tasks for the week. Attend monthly meetings with the client to capture key decisions and actions.

Reporting/ Analysis:

Tracking and evaluating sales performance to identify trends, opportunities, and areas for improvement Share daily, weekly and monthly reporting with clients, along with commentary on performance and action plans for improvement with assistance from the Account Manager. Conduct quarterly competitive analysis reports on proposition, pricing promotions and marketing material and share report with department. Monitor and analyse performance to understand if achieving budget, and if not, which KPIs are the cause. Support the Account team with implementing action plans to address any underperforming areas.

Marketing Material Review:

Support with the marketing material review and sign off process for all customer-facing collateral, including briefing the Design team for creation, managing reviews and approval, and sharing internal/external feedback. Visit client warehouses to conduct marketing collateral audits and ensure material is placed correctly on appliances. Visit client retail stores to spot business opportunities by analysing presentation of offers and competitors, as well as ensuring that marketing material is displayed appropriately and compliance regulations regarding the sales process are followed.

Entry requirements

All suitable applicants will be required to complete an online assessment and attend assessment day - Date TBC A Level/ BTEC or previous work experience Minimum grade 4 in English and Maths GCSE Live a commutable distance from Wimbledon/Kingston Show an interest in Client Management Strong written and verbal communication skills Ability to build strong relationships Problem solver and someone who can use their initiative Ability to prioritise workload, work in a fast-paced environment and meet deadlines Proficient in Microsoft Office, including Word, PowerPoint and Excel

Please note the college are aware of the use of AI tools in job applications, please ensure your application is individualised and reflective of you, your skills and passion for the opportunity.



Training to be provided



Domestic & General is a company with an ambitious future, we are expanding our horizons and entering new markets and we need your expertise to help make it happen.

Successful candidate will benefit from:

Training opportunities provided as well as clearly defined career progression Industry Insight: Gain a strong understanding of the insurance industry, including the end-to-end sales process and compliance regulations. Diverse Responsibilities: A varied role offering the chance to develop highly transferable skills, including communication, stakeholder management, project-solving and analytical thinking. Career Development: Clear development plan and structured opportunities for career progression within the business. Cross-Functional Exposure: Gain visibility and insight into a range of roles across the organisation, supporting long-term career growth and future role transitions. Mentorship & Support: Access to experienced mentors who will support your personal and professional development. Ongoing Learning: Access regular learning and development sessions to continually expand your skills and knowledge. Collaborative Culture: Join a great team environment where colleagues support each other and celebrate collective success.

Things to consider



Once you complete your probation, hybrid working is available. You'll attend the Wimbledon office 2-3 days per week, with occasional travel to other sites. College attendance is once every four weeks, with online work in between.



Apply by 17th October, though the advert may close early if we receive significant applications.



Skills required



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Future prospects



Post qualification, this role offers excellent progression opportunities within the team for the right person. This showcases our commitment to invest in our people's development by supporting internal mobility and career progression across multiple functions.



Hours per week 35

Working week Monday to Friday, 9am to 5pm

Apprenticeship standard Business administrator (Level 3)



London, , England, SW19 4JS