Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Eastcott Veterinary Referral Hospital are recruiting for a full-time permanent Client Accounts Administrator. The purpose of this position is to serve as a support function to the Management Team by minimising Practice debt (to target levels agreed with the Senior Leadership Team), by ensuring a prompt payment process and proactive pursuit of outstanding debts, including the use of third party agencies where appropriate.


This will be achieved through keeping accurate records, and completing various administration duties related to debt control. The Credit Controller should remain calm, courteous and professional at all times.


This position requires a practical knowledge of the practice's organisation and services; the basic rules and regulations governing Practice; accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the practice.


Raise invoices in the event of non-payment and manage the debt collection process, ensuring accurate and timely production of administrative delegated tasks, ensuring GDPR compliance at all times .


Work closely with the client care team to action any client queries relating to accounts.


Collaborate with the Insurance department to ensure that insurance related debts, including outstanding excesses, are clarified and minimised.


Manage instalment payments with clients.


Be pro-active regarding aging debt, referring cases to third party agencies and monitoring the efficiency of this process.


Ensure that prompt payment processes are in place and running correctly, including pro-active pursuit of outstanding debts; including those with third party agencies.


Recommend the 'writing off' of bad debts to the Senior Leadership Team.


The Client Accounts Administrator is responsible for running management reports and provision to account department including:

Write offs Credit notes Debt Reports VAT Turnover by Vet

Previous experience in veterinary credit control is desirable

What we offer

5-weeks holiday plus bank holidays and birthday leave Employer contribution pension scheme Life assurance E-car salary sacrifice scheme Enhanced equal family leave Extensive internal and funded external CPD.

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an experienced team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

About us

Eastcott Referrals is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.



At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.



We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.



All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Eastcott, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.


#LI-ST1 #LI-Onsite


We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk