Job Description

Client Administration

Great working hours, salary & benefits

To contribute to the provision of an effective portfolio management service to our clients and to undertake specific responsibilities to facilitate the professional and efficient operation of the department. You will contribute to the retention, profitability and growth of income for the Bespoke/Standard portfolio

You will provide a full range of administration and support services to the business and external clients, ensuring a professional image of the organisation is maintained at all times.

Role

You will perform the following job roles to support the department by following set processes and ensuring Client SLA's are met:

Processing of incoming and outgoing post.

Scanning & Renaming of Invoices

Posting of invoices onto SystemsLink

Invoice Validation.

Query Management.

Production of Reports.

Produce & check Tenders.

Terminations.

Contract Management

New client set up and adding new meters for existing clients

Client Meter Readings

General

Adhere to all company processes and procedures in line with QEMS system (ISO)Ensure outstanding customer service is delivered to all our clients and any complaints are managed in line with ECA complaints charter

Effectively manage any project work

Adapt proven methods of Report/ MI writing for all internal and external reports

Look constantly for development and continuous improvement by analysing current work methods and processes

Ensure significant changes within the industry, findings, recommendations and action points from meetings are communicated to team or relevant parties and the action points are completed

Maintain an efficient paper & electronic filing system ensuring that information is easily accessible, stored neatly, thinned when appropriate and archived at set intervals

Support/assistance may also be required by fellow team/managers. For which you will make yourself available wherever possible. Identify sales opportunities and pass leads to the Sales Team

Job Type: Full-time

35 per week 9am till 5pm

Work remotely after training/Probation

If you are a motivated individual with a passion for administration and a desire to contribute positively to our team, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: From 22,500.00 per year

Benefits:

Additional leave Casual dress Company pension Free parking Health & wellbeing programme Life insurance On-site parking Private dental insurance Private medical insurance Sick pay Work from home
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred)
Language:

English (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: Hybrid remote in Dronfield South S18 1NQ