Job Description

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Part Time Client Advisor Valentino
Overview:

Job Mission:

Contributes to the store business through excellent clienteling and reaching KPIs goals (conversion

rate, cross selling, AVT, upselling, strategic zoning)
Responsibilities:

Main Duties and Responsibilities:

Client

Master the Client Journey Create Customer emotion and desire Engage existing and prospect clients as per weekly plan defined by Store Management Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale,

welcome, exploring the client, presentation of the product, closing and farewell).

Focus on development and retention of existing clients, recruitment of new and potential ones Engage the client through every selling opportunity - walk in, private appointment, phone

consignments

Actively participates to the sales in partnership and OTO appointment routine

Operations and Visual

Deal with all sales and after sales activities (boutique returns, end of season, customer returns,

repairs, complaints

Ensure product good maintenance, replenishment on the floor Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales. Respect administration and operations procedures. Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant

information to store management.

Where an Ops HC is not present takes an active part to the execution of operational tasks

(including shipping/receiving)
Qualifications:

Key competenciesIncorporate greater human touch & empathy in engagement, shows emotional closeness Believe in the brand story and mission Embody the new brand values and attitude Informed about what's happening in the brand (global and local) universe Transactional: performs actions and task needed to respond to

client requests and enable the sales

Commercial: applies consultative selling skills to secure "close the sales", "up-sell" and "cross-sell" Branding: enriches the experience and perceived value with brand storytelling; embodies the brand

tone of voice, attitude and ethos

Relational: establishes human connections with customers, emphatically adapting to the

individually and situation

* Emotional: ineluctably, primes emotions that influence customer's attitude, cognition and behavior