Job Description

Job Title: Client Advisor

Job Summary:

Join our team as a Client Advisor, where you will play a crucial role in providing an exceptional client service to our customers. We are looking for a motivated individual with strong analytical skills and excellent communication abilities to excel in this dynamic role.

Responsibilities:

Receiving and dealing with emails in a professional and timely manner. Answering the phones and directing enquiries. Taking messages and fielding calls. Answering the door, greeting guests, providing refreshments Dealing with queries on social media. Field to appropriate person. Enter customer information and bookings onto our CRM system - develop and manage CRM to ensure high levels of customer satisfaction. Dealing with incoming parcels and deliveries. Ensuring the kitchen is fully stock with refreshments. Provide attention to detail in preparing documents and correspondence Help maintain training and auditing schedules to maximize efficiency. Help and support management with projects and workplans. Project manage to completion - ensuring that deadlines and milestones are met. Work with external agencies to produce content for social media Manage the office supplies and kitchen stocktake ensuring the office is always fully stocked. Dealing with the daily post and ensuring all outgoing post is sent in a timely manner. Help maintain filing systems Direct the maintenance of office equipment, including computers, photocopiers and scanners. Other responsibilities as and when required
Person Specification:

A strong communicator with excellent interpersonal skills and the ability to prioritise your workload in a busy, pressurised environment. An expert in providing top-notch service and enjoy collaborating with people. You will remain professional, courteous, knowledgeable, and helpful. You must be able to multi-task, demonstrate initiative, motivation and a 'can do' attitude.

Proficiency in Microsoft Office with expertise in Microsoft Word, PowerPoint and Excel Polite, professional and confident phone manner. Ability to analyse and revise operating practices to improve efficiency Detail-focused and comfortable working in a fast-paced office environment Possess great collaboration and exceptional written and verbal communication skills Superior organisation skills and dedication to completing projects in a timely manner Learn quickly and are resourceful Co-ordinate multiple tasks, simultaneously Trustworthy and can be counted to safeguard confidentially
We are an equal opportunities employer.

Job Types: Full-time, Permanent

Pay: 12.50-15.00 per hour

Benefits:

Company pension Free parking On-site parking
Application question(s):

Are you willing to commute to office 3 days per week?
Experience:

Customer service: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Crumlin BT29 4GD