Job Description

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Overview:

MONCLER is looking for a full-time Client Advisor to join our team at Moncler Bicester Village.

Our Client Advisors, with impeccable presentation and a natural elegance will guide each single client across the brand's values and heritage, gaining a strong understanding of the client and their needs, by building a profitable, long-lasting relationship.

The Client Advisor, in partnership with the team, is responsible for reaching individual results and contributing also to the team targets.
Responsibilities:

Responsibilities and tasks:

Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer's needs, providing support while trying the products on, cross-selling, orienting customers to other department if necessary; Ensures a unique client experience, creating a long-lasting relationship, taking care of all phases of the selling ceremony, after sales and clienteling activities, providing a warm and welcoming environment; Achieves excellent selling performances and results; Implements and maintains company's visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management; Actively cooperates during preparation and execution of inventories, product replenishment and stock activities; Ensures that company policies, procedures and standards are adhered to at all times. Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.
Qualifications:

Requirements:

Preferred experience in structured fashion luxury/retail companies; Passion for retail, client service and luxury fashion; Excellent understanding of the luxury sector and product sensitivity; Strong communication skills; Willingness to evolve in the organisation; Fluency & sophistication in English, another language is a plus; Digitally aware and open to new ways of working; * Ability to work in a fast-paced, changing environment