Job Description

THE FASHION INDUSTRY'S FASHION BRAND
Since 1994, Marni has been recognized as the most artistic, color-savvy, life embracing, off-beat brand in the luxury segment
A constant aspiration to surprise and delight and to exceed expectations, with one foot in the past, one foot in the future.
Marni has consistently challenged the traditional codes of fashion, the seriousness of dressing up, and the boring "sameness" that exists in the world.
Embrace life.
Embrace art.
Embrace colour.
Embrace each other.
We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers.
Marni UK is looking for a brilliant and talented Client Advisor for our Concessio in Selfridges.
YOU
Caring, authentic, passionate trusted client advisor: an intuitive sales associate with a genuine passion for fashion and luxury goods market trends
A powerful communicator, handling clients with personal care and empathy with a client first approach
Courageous with ideas and innovative in your approach, always ready to grow and learn Self-confident, appropriate standing and strong communication skills
KEY RESPONSABILITIES:

• Welcome and assist each client providing an excellent in-store experience
• Being a master at storytelling and at the art of asking engaging questions
• Create a long-term authentic bond with clients by making them feel the experience is truly about them
• Deal effectively with customer complaints
• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs
• Prove Brand and product knowledge
• Manage payment operations including return, refund, remote sales, taxfree in a punctual and accurate manner
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures
• Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor
• Thinking innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
• Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance
• Transform each client experience into unique moments by creating a hand-crafted experience
• Develop and nurture meaningful and loyal client relationships through personal connections, CRM initiatives and follow-up
• Promote a customer centric culture by coaching sales teams on data collection and enrichment as well as on processes involving CRM, client engagement, customer care/after sale practices to build and maintain the client base

KEY REQUIREMENTS

• Previous experience in fashion/luxury retail
• Proven track record of successful sales generation, building and developing client relations
• Results-driven and customer focused
• Strong communication skills (verbal, in person, via email, SMS, etc.)
• Strong attention to detail
• Proficient computer knowledge (MS Word, Excel and Outlook)
• A fluent knowledge of written and spoken English is mandatory, knowledge of a further language will be considered a plus

#MRN
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Location:
London, GB
Seniority: Professional
Employment Type: Full time
Function: Retail