Job Description

LUXEXPERIENCE is the world leader in online luxury and fashion which comprises a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, MYTHERESA, YOOX and THE OUTNET.
The Group has 4.3 million high-spending active customers globally. As pioneers in bringing together the realms of technology and luxury, LUXEXPERIENCE satisfies the most discerning clientele with expertly curated products from the world's most coveted brands, personalized end-to-end service, the latest technology, and inspiring content, all shaped by 20 years of insights into the modern shopper.
The NET-A-PORTER team are now seeking a Client Brand Events Manager, you will be the regional client facing ambassador for our High Net Worth (HNW) clients and will manage the Client Relations team within the region. The Client Brand Events Manager will develop, drive and own the complete Client Relations strategy within the region. You will be passionate about building long lasting relationships with our EIPs (Extremely Important People), always looking for new opportunities to elevate our EIPs' client experience, as well as driving the overall client acquisition, retention and conversion strategy. You will also be responsible for creatively leveraging third-party business relationships and contacts to drive the business performance and growth of the NET-A-PORTER Group client list.
Some of the essentials for you to know are:
Location: Our Westfield office in London
Hours: 37.5 hours weekly (4 days in office)
Besides a competitive salary, we can offer you:

• Performance bonus schemes dependant on the type of role you are in.
• A pension that both you and the company contribute too.
• A portal with an array of discounts on things like theme park and cinema tickets.
• Our famous staff discount along with exclusive staff sales.
• Private healthcare for you and your family.
• Flexible working.
• A chance to be part of a fun and caring team that support each other.

Here is a breakdown of what you'll be doing:

• With the support of the Head of Client Relations; define and implement the Client Relations strategy in the region with a view to accelerate recruitment of high potential prospects and increase retention of existing EIPs for NET-A-PORTER.
• Be an ambassador for the Client Relations team in the region, and have up to date awareness and knowledge on our top EIPs.
• Develop a strong follow-up and ownership of a customer journey to ensure every potential client is converted into an EIP, supporting the Personal Shopping teams to take this forward.
• Work closely with the Personal Shopping Manager to establish successful approaches to closing sales opportunities at events in different markets for NET- A-PORTER.
• Manage and grow the Style Council programme in key focus and high potential regions.
• Monitor and develop KPI's for the Client Relations team, these will be based around Retention, Acquisition and Conversion.
• Propose specific action plans to improve performance and establish the business as leaders within luxury client relations.
• Perform client insights/analysis through the relevant reporting platforms to make business recommendations and improvements.
• Manage budget and cost control, ensuring that they are all up to date and in line with business expectations.
• Assess the potential for true EIP acquisition and potential partnerships opportunities externally and via Marketing and PR.
• Evolve a network of key partners to collaborate on a series of small scale, personal and intimate activities that focus on quality leads over quantity.
• Supervise recruitment, evaluation and development of direct reports, maximising individual potential and ensuring succession plans of their career development is in place.
• Coach the Personal Shoppers to maximise engagement opportunity with new EIPs and potential EIPs.

The type of person we are looking for:

• Previous managerial experience within client relations or events management function- ideally luxury fashion.
• Proven experience of proactively growing a luxury client base.
• Experience managing budgets and providing timely performance reports.
• Strong computer literacy with a focus on Excel and Microsoft Office.
• Enthusiastic leader with a proactive attitude and a drive to succeed.
• Naturally sociable character and have ability to socialize with different types of client.
• Excellent interpersonal and communication skills (both written and oral - additional languages are desired).
• Understanding of the luxury consumer and their needs and expectations.
• The flexibility to travel extensively.
• A focus on quality and an evident passion for the NET-A-PORTER product and service.
• A detailed and organised way of working.
• A passion for luxury fashion.

From the moment you join the LuxExperience we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Mid-Senior level
Workplace Type: Hybrid

Skills Required