Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Job Title:

Client Care Administrator

Salary:

25,646.40 pro rata, per annum

Location:

Edgewood Vets, Althorne

Job Type: Part

-time, Permanent

Hours:

Average 20.8 hours per week (Monday - Thursday), plus 1 in 4 Saturdays and 1 in 12 Sundays (at our Purleigh and Althorne practices)


We have an exciting opportunity for a permanent receptionist to join our busy team at Edgewood Veterinary Group in Althorne.


You must be a friendly, caring, hardworking, enthusiastic individual who can manage time efficiently. The ability to multi-task is essential and you need to be able to remain calm under all circumstances. Computer skills are also essential to this role.


You must be a strong team player who is willing to provide excellent service to our clients and their pets. You will need great communication skills as a receptionist's role is extremely important in the smooth running of the day to day tasks between clients and our clinical staff.


You will be public facing and must remain professional at all times.

Roles and Responsibilities

The duties will involve:

Open of the reception area. Turning on lights and any necessary electricals, opening the doors, unlocking tils, cupboards and dispensary. Having the area set up for the day. Close of reception area. Locking dispensary, tils or doors, ensuring any money is correctly stored and turning off lights and any electricals which need to be off when closed. Answering the telephone Organising client appointments Organising the smooth running of the appointment book, liaising with other team members and client's if things are delayed Dealing with members of the public, our team, and any stakeholders to help them with enquiries or questions Taking any client requests for repeat medication or food, accurately setting them up on the system and preparing them ready for client collection Dispensary duties - drawing up/measuring out medication. Pay attention to countersigning procedures Taking payments and being responsible for ensuring the correct amount is requested, taken, and then added onto the system. End of day report and financial reconciliations as applicable General housekeeping and care of the reception area, wating room, client toilets and consult rooms when needed. Stock monitoring. Noting down any short dated, expired, or low stock Dealing with any items or letter to post. Using the franking machine, storing and then dispatching the franked mail correctly Keeping on top of client reminders for routine and next day appointments Any other duties reasonably requested

Benefits

5 weeks holiday plus bank holidays and Birthday Leave Career progression opportunities Staff discount schemes Life Assurance Enhanced sickness pay Enhanced equal family leave Employer contribution pension scheme Wellness program including: Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme Recruitment referral reward scheme

About Us

Based in Essex, Edgewood has surgeries in Purleigh and Maldon, plus a new clinic in Althorne. This is a part of Essex where Linnaeus had no presence, enabling us to help more pets in a new part of the UK.


Edgewood is an RCVS-accredited small animal general practice, and its Purleigh and Maldon branches are also accredited as cat-friendly clinics. Having invested in its facilities and fantastic team, Edgewood offers a range of treatments and services including digital x-rays, endoscopy, ultrasound, an in-house laboratory and an operating theatre. It has welcoming consult rooms and separate dog and cat wards.

To submit your application

, please click the

'Apply now'

button at the top of the screen. Or, for any questions, contact

Ophelia Hinds

on

Ophelia.hinds@linnaeusgroup.co.uk

We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk