Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Eye Vet is a dedicated ophthalmology referral practice, providing outstanding care for pets with eye conditions. We are passionate about delivering an excellent experience for both clients and their pets, and we are now looking for warm, organised, and proactive individual to join our Client Care Team on a 6-month fixed term contract (maternity cover). .


This is a full-time position working 40 hours per week.



As part of our Client Care Team, you will be the first point of contact for clients and referring vets. This is a varied and rewarding role where no two days are the same. Your responsibilities will include:

Greeting clients with warmth and professionalism, both in person and over the phone Managing appointments and diary scheduling Supporting clients through their referral journey with empathy and clarity Liaising with our clinical team to ensure smooth communication and seamless patient care Handling administration tasks with accuracy and attention to detail.

We'd love to hear from you if you are:

Friendly, compassionate, and client-focused Confident with communication, both face-to-face and via telephone/email Organised and able to prioritise in a busy environment A team player who thrives in a supportive workplace Experienced in a client care, customer service, or reception role (veterinary or medical experience an advantage but not essential).

Benefits

5 weeks holiday + bank holidays + Birthday Leave Career progression opportunities Staff discount schemes Life Assurance Enhanced equal family leave E-car salary sacrifice scheme Employer contribution pension scheme Wellness program including: + Employee assistance program
+ Eyecare voucher scheme
+ Free annual Flu jab
+ Cycle to work scheme
Recruitment referral reward scheme

About us

Eye Vet is a dedicated Ophthalmology referral clinic in Sutton Weaver, Cheshire. We're conveniently located just off the M56 and close to Liverpool, Manchester and North Wales.


Our close-knit team of veterinary ophthalmologists, nurses, anesthetists and client care are passionate about the ophthalmic treatment we provide, and we benefit from multi-disciplinary support from nearby Northwest Veterinary Specialists and the Liverpool University small animal teaching hospital.


As well as treating patients referred by primary-care veterinary practices all over the North West of England and North Wales, we also treat a variety of animals off-site, including Chester Zoo.

Our ophthalmologists share their expertise through clinical teaching and placements for final year students from the university.


At Linnaeus, we are committed to supporting all our associates' physical and mental health. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.


We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk