Job Description

Are you looking for a new and exciting job role in a state-of-the-art veterinary practice?

Do you enjoy providing great service and working in a team, we have just the opportunity for you at Longton Vets for Pets. After 15 years in our previous location, we moved last year and expanded to a much larger practice working inside Pets at Home in Longton. Our dedicated reception team strives to provide the best level of care for our clients and patients.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.


Your great client service during their visit will make sure absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.


You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

Working and communicating well within a team of 4 other Client Care advisors and a clinical team.

This role is working 30 or 40 hours per week depending on applicants' preference, working 8:30am to 7:30pm each day across 3 or 4 days per week. This will include 1 in 4 Saturday mornings 9am-12.30pm.

The attributes required

You are the friendly and welcoming face for the client and their pets when they arrive at the practice. You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive and always focus on the clients' needs. You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets. You can be kind and comforting to a client who has had some bad news about their pet or embrace the joy of welcoming a new puppy's first visit to the vet. Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

Veterinary experience is desirable but not required as the new team member will receive full training.


In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

We kindly request that applicants do not contact the practice directly regarding this position as our lines must be kept available at all times for emergencies.*


To apply please click below and include both a CV and cover letter. We ask that all candidates respond to the application questions to proceed.


We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we'd love to hear from you.


In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.


Location: ST3 2JD

Pets just see people. They aren't biased and they don't discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!