Job Description

We are delighted to invite applications from experienced candidates seeking to join us as a Client Care Assistant at Hamilton Specialist Referrals.

As a Client Care Assistant, you will be the first point of contact for our clients, providing them with a warm and professional welcome. You will play a vital role in ensuring the smooth operation of our practice, supporting both the veterinary team and our clients.
You will be responsible for answering incoming telephone calls, ensuring any messages that are taken are clear and concise, and passed on to the relevant person in a timely manner. You will maintain clear and accurate patient records whilst ensuring the reception and waiting area is kept clean and tidy.

A hospital designed for excellence

Situated just outside of High Wycombe (J4, M40), Buckinghamshire, Hamilton Specialist Referrals (HSR) is a purpose-built, state of the art veterinary hospital that provides the latest in specialist treatments for cats and dogs, supported by an exceptional rehabilitation and physiotherapy facility.
The hospital is operational 24 hours a day, 365 days a year, and can offer the most advanced treatment options available for Orthopaedic, Neurology, Soft Tissue, Oncology, and Internal Medicine cases.
Despite working within such a large team, we pride ourselves on maintaining a friendly and supportive culture with a focus on development, clinical excellence, and gold standard patient care.

Working Pattern: This role can be offered as either:1 full-time position (average 40 hours per week), or 2 part-time positions (average 20 hours per week each).
Schedule:Monday to Friday, with 8-hour weekend shifts (Saturday and Sunday) on a 1 in 4 rotation. Full-time hours are scheduled between 7:30 am and 8:00 pm, with varied shift patterns and a 30-minute unpaid break. Part-time hours are either 7:30 am - 11:30 am or 4:00 pm - 8:00 pm on weekdays. Time Off in Lieu (TOIL) is provided for weekend shifts.


What We're Looking ForPrior experience in customer service or reception desk roles Preferred experience working in an animal care environment Strong verbal and written communication skills Excellent organisational skills with a keen attention to detail


Why join us?

We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary, you will benefit from:6.6 Weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care


At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Up to 27,000 per annum (DOE)