Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Village Vet based in Highgate are recruiting for an experienced and professional Client Care Assistant to join their reception team. This is a full-time position on a 1 year fixed-term contract.


The purpose of this position is to serve as a member of the reception team, providing an excellent service to our clients and visitors. This will include arranging appointments, keeping accurate records, various clerical duties related to animal patient care and treatment and helping to facilitate accurate communications between clients, veterinary surgeons, our nursing staff and practice manager.

To be efficient, pleasant, courteous, polite, concerned and helpful to all clients under all conditions at all times. Clients can often be distressed or worried and need extra understanding and empathy from the reception team. Ensure that the client leaves the practice, where appropriate, with another visit scheduled for their continued pet health care. Specifically, organise a follow-up, recheck, or re-vaccination appointment. Answer the phone promptly and courteously and convert telephone enquiries into appointments where appropriate. Keep reception and the waiting room area tidy and well organised. See that appointments remain on schedule by being totally familiar with times required for different procedures and problems, organising a double appointment if necessary. Follow up, in a concerned manner any missed appointments, (check where necessary with the relevant veterinary surgeon). Records should always be marked if a client fails to keep an appointment. To take, record and pass on messages accurately (and quickly if urgent). Correct use of the message board as appropriate. Promote our services and products. To co-ordinate and ensure a smooth client and pet flow within the practice from the waiting room to payment processing. To work towards the goal of 100% collection of fees for services rendered To process payments accurately and efficiently and allocate against the appropriate invoiced items on the client's record on computer.

What we're looking for

A minimum of 12 months' experience dealing with customers in a customer facing role. Confident using the telephone Reception or Client Care experience Cash handling and till operation IT skills - confident in the use of Word, Excel and Outlook as a minimum Knowledge of client-based computer system and using a multiple line software-based telephone system Organised with the ability to prioritise duties and multitask when necessary Excellent verbal and written communication skills Sensitivity and flexibility Excellent attention to detail Clear speaking voice Of smart appearance Personable and approachable Able to work to set protocols.

Hours

42 hours per week


Weekly working pattern is Monday - Friday, 8-4:30pm, 9-5:30pm or 11-7:30pm


Weekends are 1 in 3, 8:30-1pm

What we offer

5 weeks holiday plus bank holidays and Birthday Leave Career progression opportunities Staff discount schemes Reimbursement of Pet Insurance fees Life Assurance Group Pension scheme Enhanced sickness pay Enhanced equal family leave E-car salary sacrifice scheme Employer contribution pension scheme

Wellness program including:

Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme Recruitment referral reward scheme.


Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.





At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.





We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.



All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Village Vet, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.


#LI-OH1 #LI-Onsite


We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk