Job Description

We are looking for a new

Client Care Coordinator

to join the

Client Care Team

based in

Peterborough

.

The

Client Care Coordinator

is responsible for co-ordinating and monitoring client care within the business on a full time basis, reporting into the Head of Client Care. The role will include co-ordination and working on resolution of any Client issues and complaints received, in conjunction with department heads.

Taylor Rose is a Top 60 Law firm with a national footprint across the UK. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver #smart #modern #law and to embrace and develop our employees through their career.

We work Monday to Friday 9am - 5pm, offering 26 days holiday, plus Bank Holidays, Pension, Company Events and a commitment to Training and Development opportunities.

This role will involve but is not limited to:

Handling external complaints and third party concerns, including liaising and coordinating with colleagues within time constraints to create resolutions

Updating and maintaining central systems and record keeping processes

Liaising with Head of Department/Deputy Head with insights

Monitoring online reviews and social media contact, attending to responses and assisting with logging and any required liaison and facilitating to aid with resolution

Where required receive and handle all types of calls based on feedback for the business creating a welcoming professional impression providing excellent customer service on every call.

Acting as a support function for receiving queries, both in the form of calls, emails and other messaging in system platforms as well as assisting with troubleshooting.

Using case management and other systems tools to assist with calls and queries.

General admin duties as and when required including management of central inbox

Working closely with colleagues to help to deliver a seamless client journey.

About you - Skills & Experience Required:

Must be Client focused, fanatical about delivering excellent service and wanting to find good and meaningful resolutions

Minimum of 1 year in a customer service role

Professional and self motivated with a strong work ethic and self motivated

Ability to work both independently and as part of a team whilst overall being a strong Client Care team player living by Taylor Rose's Company Values and also helping to deliver the Client Care objectives and goals

Excellent communicator and listener, with Strong IT and literacy skills

Ability to manage a demanding workload with varying deadlines, with the ability to power up at busy times and rise to the challenge with a positive can do attitude

Ability to prioritise tasks and easily adapt to change

Excellent at creating an exceptional first impression and being a brand ambassador

Ability to create good rapport with colleagues and constructively challenge colleagues and feedback information as appropriate at varying levels as and when required

Taylor Rose will contact you by telephone or email regarding your application. We

do not ask for personal details upon application and all emails will come from a legitimate email address. If you are asked to respond to an application with your personal details, then please contact the Recruitment team.

Company Core Values:

Aspire:

challenge convention, entrepreneur with energy for change, to be the best that we can be

Innovate

: creatively evolve our working practices, using revenue & resources in a virtuous circle of improving our people, systems and growth

Integrate:

bringing together people and systems into a cohesive force

Commitment:

to delivering excellence client experience, working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage

Job Types: Full-time, Permanent

Pay: 23,250.00-23,400.00 per year

Benefits:

Company events Company pension
Experience:

Client Focus: 1 year (preferred) Customer Service: 1 year (preferred) Communications: 1 year (preferred)
Work Location: In person