Job Description

Are you passionate about helping people transform their lives through fitness?

We're seeking a motivated Client Care & Enrolment Specialist to join our growing fitness business. This part-time role (20 hours/week) offers the perfect opportunity to make a real impact while earning competitive pay plus commission.

What You'll Do:

Help qualified prospects enrol in life-changing fitness programs Provide exceptional support to clients throughout their journey Conduct enrolment calls and process payments Manage client onboarding and welcome experiences Support clients with progress tracking and goal achievement

What We Offer:

Competitive hourly rate (minimum wage + commission) Flexible 20-hour work week Comprehensive training provided Opportunity to make a real difference in people's lives Growth potential within our expanding business

Ideal Candidate:

Excellent communication skills (written and verbal) Customer service experience preferred Comfortable with technology and learning new systems Empathetic and supportive personality Goal-oriented with attention to detail Available for flexible hours including some evenings

Ready to help people achieve their fitness goals while building your career?

Apply now with your CV and a brief cover letter explaining why you're passionate about helping others succeed.

Role Description Position Details

Hours:

20 hours per week

Pay Structure:

Minimum wage + commission on enrollments

Schedule:

Flexible, with some evening availability required

Location:

Remote with occasional in-person requirements

Core Responsibilities1. Lead Management & Enrollment

Schedule Enrolment Calls:

Contact pre-qualified applications via text to book convenient appointment times

Follow-Up Management:

Systematically follow up with uncontacted leads from previous weeks

Lead Qualification:

Audit applicants using the Easy Enrollment Framework to determine program suitability

2. Sales & Conversion

Enrolment Calls:

Conduct enrolment conversations following proven frameworks

Payment Processing:

Securely process payments for program enrolments

Conversion Tracking:

Maintain detailed records of all enrolment activities

3. Client Onboarding

Welcome Process:

Execute comprehensive welcome sequence for new clients

System Integration:

Input new clients into all relevant software systems

Community Integration:

Welcome clients into private Facebook community

Communication:

Send welcome emails and initial program information

4. Ongoing Client Support

Regular Check-ins:

Follow systematic check-in schedule to ensure client satisfaction

Nutrition Support:

Provide basic nutrition guidance or direct clients to appropriate coaches

Progress Monitoring:

Track client progress and provide encouragement

5. Retention & Upselling

Progress Calls:

Conduct structured progress calls to assess client satisfaction and results

Goal Realignment:

Help clients refine and expand their long-term goals

Program Extensions:

Present 6-month and 12-month program options to suitable clients

6. Administrative Duties

Daily Tracking:

Update Google Sheets with all lead interactions and status changes

Client Database:

Maintain accurate client records including contact details and program dates

Team Communication:

Provide daily updates to coaches via Slack regarding new clients and schedules

Reporting:

Submit end-of-day reports including calls taken, sales made, and client updates
Job Types: Part-time, Permanent

Pay: 1,075.00-2,000.00 per month

Expected hours: 20 per week

Benefits:

Flexitime Free fitness classes Gym membership Work from home
Work Location: Hybrid remote in Solihull B90 3PE

Application deadline: 30/08/2025
Reference ID: Sales role
Expected start date: 01/09/2025