Job Description

Job Summary

The Customer Care Manager plays a pivotal role in ensuring exceptional service delivery and customer satisfaction. This position is responsible for leading the customer care team, developing strategies to enhance customer experience, and managing day-to-day operations. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to analyse data to drive improvements.

Responsibilities

Lead and supervise the customer care team, providing guidance and support to ensure high performance. Develop and implement customer service policies and procedures to enhance service quality. Monitor team performance and conduct reviews to identify areas for improvement. Foster a positive work environment that encourages collaboration and professional growth among team members. Handle escalated customer inquiries and complaints with professionalism and efficiency. Manage training and induction for new staff and ongoing development for existing staff. Collaborate with other departments to ensure a seamless customer experience across all departments.

Skills

Proven management experience with a track record of leading successful teams. Excellent leadership qualities that inspire and motivate team members. Exceptional communication skills, both verbal and written, enabling effective interaction with customers and colleagues alike. Extensive experience in customer service environment. A commitment to delivering outstanding customer service with a focus on continuous improvement.
Job Types: Full-time, Permanent

Pay: 27,500.00-35,000.00 per year

Benefits:

Company pension Employee discount Free parking
Work Location: In person