Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Anderson Moores Veterinary Specailists are recruiting for a professional Client Care Team Member to join the Client Care Team on site in Winchester. This position is a full-time permanent role working40 hours per week, 8 hours a day Monday - Friday with Weekend/Bank Holiday cover as needed/Rota.


The role of a Client Care Team Member requires a forward-thinking, articulate and organised individual who works well under pressure.


Duties include:

Meeting and greeting clients in a professional, yet sensitive manner Answering the telephone, dealing with queries, transferring calls, and taking messages where applicable Liaising with referring vets and accurately recording details Updating in-house notes system clearly and accurately Coordinating appointments with the animals owners Discussing finances and pet Insurance details Taking card and cash payments Accurately carrying out departmental filing Building good working relationships with colleagues at all levels Assisting with any other ad hoc duties when requested

The role involves shift working, with a combination of early and late shifts, on a fixed two-week rota. Occasional weekend and Bank Holiday cover is also required.


To be considered for this role, applicants must:

Possess excellent communication skills Be passionate about animals Be able to provide first class customer service Be eligible to work in the United Kingdom.

Previous customer service experience is essential. Reception experience is desirable; however not essential as full training will be given.

Benefits

5 weeks holiday plus bank holidays and Birthday Leave Career progression opportunities Staff discount schemes Reimbursement of Pet Insurance fees Life Assurance Group Pension scheme Enhanced sickness pay Enhanced equal family leave E-car salary sacrifice scheme Employer contribution pension scheme

Wellness program including:

Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme Recruitment referral reward scheme

About us

Since 2006, we've been one of the country's leading veterinary specialist referral hospitals, with vets and their teams caring for small animals every day. Our dedicated vets, nurses and nursing assistants, supported by the administrative teams, are committed to providing the highest quality surgical and medical care for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets.


We accept referrals for Orthopaedic Surgery, Soft Tissue Surgery, Neurology and Neurosurgery, Internal Medicine, Dentistry, Cardiology, Anaesthesia, Dermatology, Diagnostic Imaging, Oncology, Physiotherapy as well as Emergency and Critical Care (ECC) and a Pain Clinic.

We have comprehensive and established clinical and non-clinical programmes for training, development and CPD.


You can find us in Hampshire, just south of Winchester, close to the M3 and national and international transport links. We are in a serene countryside setting with state-of-the-art facilities and are available to look after pets 24 hours a day, seven days a week.


Our vision is to be the south of England's multidisciplinary veterinary referral hospital of choice, where referring vets, clients and their pets receive the best possible care


Our mission is to create an inspiring, inclusive, professional environment where the team are empowered to work together to deliver exceptional care and service consistently.



For all informal enquires, please contact Sofia Thackray at sofia.thackray@linnaeusgroup.co.uk


We look forward to hearing from you!


#LI-ST1 #LI-Onsite


We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk