Job Description

Elite Fire Solutions Ltd is a growing company specialising in the installation, service and maintenance of fire protection products within the construction industry. Based in Basildon. As part of our expansion, we are looking to recruit a Client Coordinator/Administrator that will be a key member of the team, providing a seamless and excellent service to our clients.

Duties and key responsibilities:

Working alongside the Project Manager to arrange diaries for up to 20 staff members and subcontractors and planning our work Contacting residents to book in work in their homes Ensuring installers have all required information to attend and complete works by sending out daily planners and booking information Liaising daily with our clients on bookings Uploading photos onto our client's portal as evidence of work Monitor job progression and KPI's and escalate or deal with any delays or issues immediately to the Project Manager or Operations Manager Chase installers/supervisors for required paperwork and photos Rearrange diaries where there are installer absences, issues with materials, etc. Ensure procedures are followed for our accreditation and report to compliance any issues Ad hoc administration duties Answering the phones Covering other administrative roles for holiday/sickness/during busy periods

Skills and experience:

Ability to cope with a fast-paced environment and be forward thinking Highly organised and have excellent attention to detail Proficient in Microsoft Office Experience in the following software would be a huge advantage: simPRO, Bolster, OneServe, although training can be provided Have a professional telephone manner Excellent at communicating with clients and other staff members Minimum of 2 years' experience in an admin role and previous experience within the construction industry would be an advantage Be able to work with a team and individually and take responsibility for their own tasks/tole

Job Type:

Full time

Salary:

26,000 to 28,000 depending on experience

Schedule:

Monday to Friday, 9am-5pm

Location:

Fully office based, SS14 3BL

Benefits:

Casual dress, company events, company pension

Job Types: Full-time, Permanent

Pay: 26,000.00-28,000.00 per year

Benefits:

Casual dress Company events Company pension
Experience:

Construction: 2 years (preferred) Administrative: 2 years (preferred)
Work Location: In person