Job Description

Job Title: Client Delivery Analyst

Location:

Freemarket offers a hybrid working model. You should be able to attend the office in London Bridge when required, on average twice per week.

Employment Type:

Permanent, Full-Time

About FreemarketFX

Freemarket is a provider of digital solutions for FX and cross-border payment needs. Anchored by deep sector expertise, rigorous compliance-led onboarding, and unmatched oversight of regulated flows, clients are rewarded with a partner that values their relationship like no other. Through our proprietary digital platform clients can access an instant settlement network and seamless real-time money movement globally within an interconnected community of like-minded companies.



At Freemarket, our success is driven by our commitment to core behaviours that shape how we work and deliver value. We take

accountability

, ensuring outcomes are met with urgency and transparency. Our

data-driven

approach blends rigorous analysis with intuition to guide sound decision-making. We encourage innovation by being

curious learners

, always seeking new knowledge, skills, and perspectives. We act as

team players

, prioritising team success over individual recognition, and our

client-centric

mindset ensures we consistently understand and meet the needs of our clients, adding value at every step. These behaviours run through everything we do, enabling us to exceed expectations and support our clients' growth effectively.

Responsibilities:

As a Client Delivery Analyst, you will:


Drive the onboarding of new clients efficiently, ensuring alignment with internal AML/CTF policies and procedures. Act as a subject matter expert on AML onboarding and share best practices across teams to support a consistent compliance culture. Perform full end-to-end onboarding for corporate entities, including customer due diligence, risk assessments, and account set-up. Accurately review and assess KYC documentation in line with risk appetite and regulatory requirements (JMLSG, 5MLD, PSD2, etc). Conduct PEP, sanctions, and adverse media screening using third-party tools, ensuring appropriate escalation and documentation of findings. Monitor and track onboarding progress through internal systems, proactively identifying and addressing bottlenecks or delays. Manage relationships with third-party vendors providing KYC, ID verification, and screening services. Undertake periodic reviews, trigger event reviews, and enhanced due diligence where applicable. Support ongoing enhancements of the AML and financial crime framework through feedback, testing, and implementation of procedural updates. Maintain accurate records and ensure audit readiness by logging all onboarding decisions, correspondence, and documents. Assist the compliance department with onboarding analysis, while preparing weekly, key performance indicators (KPIs), management information (MI) periodic reporting and statistics. Assist with drafting, maintaining, and enhancing onboarding policies, checklists, and SOPs in line with evolving regulatory requirements. Provide AML customer onboarding-related advice when working with a broad group of stakeholders within the business (Commercial, Banking, Operations and Technology teams) to ensure critical partners are aware of all potential financial crime risk exposure and considerations. Support the Head of Client Delivery in various tasks, including regulatory research, risk assessments, and regulatory reporting. Assist with audits preparation, and thematic reviews by providing requested onboarding documentation and commentary. Prepare Suspicious Activity Reports (SARs) and escalate them to the Money Laundering Reporting Officer (MLRO) as needed. Stay current on relevant regulatory developments (e.g. FCA Handbook, Wire Transfer Regs, FATF recommendations) to ensure continued compliance.

Requirements:

Experience & Skills:


A minimum of 2 years' experience in a compliance, due diligence/onboarding role preferably within financial services. Solid understanding of onboarding corporate clients, including complex ownership and control structures. Hands-on experience conducting PEP, sanctions, and adverse media screening, with sound judgement in escalation. Knowledge of global regulatory frameworks related to AML, anti-bribery, corruption, and financial crime. Strong analytical and problem-solving skills, with the ability to identify risks and propose effective mitigations. Strong Excel skills and confidence handling large datasets, trackers, and reporting dashboards (e.g. pivot tables, lookups, conditional logic). Excellent written and verbal communication skills, with the ability to effectively engage and influence stakeholders. Strong organizational and time-management abilities, capable of managing multiple tasks in a fast-paced environment. Project management experience and the ability to meet deadlines under pressure. Professional certifications (e.g., ACAMS, ICA) are highly desirable.

Personal Attributes:

Analytical mindset with strong attention to detail. Organised self-starter, demonstrating good time management, has strong communication skills (written & verbal), conscientious and diligent, having the aptitude to take initiative Proactive and self-motivated, with the ability to work independently and as part of a team. A team player with strong interpersonal skills and the ability to collaborate effectively. Demonstrates foundational skills in the financial sector and is eager to further develop expertise in payments, compliance, risk management, and AML regulations.

Why Join Us?

Be part of a dynamic, fast-growing FinTech company. Gain exposure to various aspects of compliance, payments, and risk management. Benefit from structured internal and external training to enhance your professional skills. Work in a collaborative environment that values initiative and innovation.

This role offers an excellent opportunity to expand your knowledge and skills in compliance and financial services while building a rewarding career in the FinTech sector.