Job Description

Vacancy Name

Client Engagement Team Leader

Vacancy No

VN5340

Location City

Durham

Location Postal Code

DL16 6FS

Contract Type

Permanent

Hours per week

37.50

Working Days & Times

Monday - Friday 9-5

Salary Minimum Pounds

25500

Salary Maximum Pounds

27500

Description

Learning Curve Group is a national training and education specialist we work with further education providers, employers, and learners to help them achieve success. We have strong values which are all centred around our learners - and that is how we believe it should be, as we impact on over 100,000 of them every year. Our 'Purple People', the dedicated and passionate people of LCG, help us to deliver success no matter what, to achieve our vision to 'transform lives through learning'.

Role Information

This is an exciting time for LCG as we are growing and expanding our company as a whole, but especially within our successful Client Engagement Team.

OVERVIEW

Working with and supporting the Client Engagement Manager to motivate and lead our remote team of learner find agents to reach daily, weekly and monthly targets and to achieve sufficient leads to fulfil contracts across various streams of funding within the business.

To motivate the team on a daily basis via incentives, team meetings and driving positivity through the team.

You will also work closely with the other team so we need you to be in the office on some occasions.

DUTIES

Weekly reports to CSM of Sales performance and pipeline Provide weekly calls reports to CSM Manage and report on the teams' performance, highlighting any issues arising to Client Engagement Manager Plan daily and weekly activity to maximise sales Weekly review meeting with Client Engagement Manager on leads required Effectively manage enquiries from marketing and follow up timely Fortnightly review of staff performance and pipeline Be innovative in designing incentives and ad hoc prizes to reward and motivate working within budget Be part of the recruitment process of new staff with Senior Manager Follow Initial Training Record for new staff ensuring they are given the best start in their new role offering constant support Conduct monthly 121's and performance updates with individual LFAs Side by Side observation days to be carried out with new starters Carry out performance appraisals with full team of LFAs Monitoring of timekeeping of team members Carry out weekly sales activity on cancellations report and snapshots, reporting recovery of leads to agents - ensure LFAs are consistent in this activity. Utilise At Risk learners reports to ensure achievement of learners is closely monitored Facilitate daily "buzz sessions" with team Develop the team with a holistic approach to sales and cross selling Review individual Calls report weekly if necessary Effectively manage the teams' holiday requests Effectively manage and distribute data to teams (liaison with marketing to draw down data) Manage lead forensics and website enquiries and report on outcome Produce monthly strategy reports Generate daily, weekly and monthly reports as requested Attend meetings as appropriate to role Work towards set timescales for projects Prioritise the workload of the team Work with team to achieve objectives and targets

ESSENTIAL CRITERIA

Experience of remote working is desirable as you will be working a hybrid role Prior experience of managing a Sales Team Experience of working in a Sales environment up to 3 years

HEAD OFFICE PERKS

We wish we could provide these to all, but as a national company its not always possible. However these perks are available to all staff when they attend our incredible Head Office space.
Electric Car charging points Free fruit, Coffee and Tea Onsite Shower Prayer room on request or list of nearest available places of worship

Essentia Criteria

Self-motivated and determined to succeed Tenacious & Resilient Patient and understanding Excellent work ethics Excellent time keeping Positive attitude Proactive and versatile to work within a team and individually Patient, organised and be able to think outside of the box Good IT skills/ data input

Why work for Learning Curve group?

There are many reasons that make Learning Curve Group a fantastic place to work!



Although we have some great benefits, we know that one of our biggest perks is the incredible People & Culture we have been lucky enough to create. Don't just take our word for it though, you can hear from some of our Purple People here:



In addition to working for a company that has been listed as the top 100 companies to work for, for the last fives years you'll have access to below benefits:
26 days annual leave + Bank Holidays Buy & Sell an additional 5 days each year Length of service annual leave increments starting at 2 years Healthcare Scheme Tech Scheme Ikea Scheme Cycle to work Scheme Paid Volunteer day each year Early Finish Fridays on the last Friday of every month Student / Teacher Discount Uniform

HEAD OFFICE PERKS

We wish we could provide these to all, but as a national company its not always possible. However these perks are available to all staff when they attend our incredible Head Office space.
Electric Car charging points Free fruit, Coffee and Tea Onsite Shower Prayer room on request or list of nearest available places of worship

EQUAL OPPORTUNITIES

You're unique - and we love that about you. As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.



Don't just take our word for it though! Our commitment to a number of covenants and pledges will show you just how serious we are about equal opportunities for all.

Halo Code

Learning Curve Group stand against hair discrimination in the workplace and champion the right for our Purple People to embrace Afro-Hairstyles including including, but not limited to, afros, locs, twists, braids, cornrows, fades, hair straightened through the application of heat or chemicals, weaves, wigs, headscarves, and wraps.

Disability Confident Leader

Disability Confident Leader status is the highest level of the scheme. It is awarded to organisations that act as champions for the rights of disabled people within their networks and who lead the way to help other businesses to become disability confident. At LCG we understand the need to remove barriers to create a level playing field. That's why if you require any reasonable adjustments to the interview and/or workplace, we welcome a discussion.

Armed Forces Covenant Gold

12% of our entire workforce are veterans of the armed forces and as such as its only right we show our support by pledging to the Armed Forces Covenant. It is a promise to those who serve or who have served, and their families, which says we will do all we can to ensure they are treated fairly and not disadvantaged in their day-to-day lives. As part of this promise, Reservists will receive an additional 10 days paid leave to attend training.
Domestic Abuse Covenant Care Leaver Covenant Working Chance Ban the box

Recruitment Checks

Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. If your role is applicable, the successful applicant will be required to provide satisfactory references and prove their eligibility to work in the UK. Depending on your role, we may also need to carry out a DBS check in addition to an adverse media / digital search. Please note that it is an offence to apply for a role if the you are barred from engaging in regulated activity.

Education Level

GCSE/O Levels

Level of Vocational Experience

3 years

Applications Close Date

24 Nov 2025