Job Description

We want someone who is passionate about innovation, client-focused, and committed to making the process of buying or selling a home genuinely enjoyable. You'll need to be talented at juggling lots of different tasks and working out the best way to overcome problems as well as being great at working with people.

Client delight is at the heart of what we do here at Piccolo and has a central part to play in driving our business forward. We are committed to developing and launching the best customer service this industry has ever seen; whether it's a new brochure design, a brand-new lifestyle photography idea or something completely different!

What you'll be doing

You'll be helping to guide each property marketing project to success and navigating any challenges along the way. As the 'hands on' person for the project, you'll work closely with the rest of the team to bring each project to fruition and ensure every property marketing campaign is the best we've ever created. You'll then help manage that property through the sale process.

Working closely with the Sales Agent, you'll play a key role in coordinating the journey from listing to offer. This includes overseeing compliance checks (such as AML and land registry)and liaising with everyone involved in the process, from clients to photographers, videographers and home-stagers, to ensure media days run seamlessly. You'll manage client registrations, maintain the database, handle incoming calls, arrange viewings, and deal with offers. Additionally, you'll compile weekly marketing reports for clients, keep marketing content fresh and engaging and provide general admin support to the Sales Agent.

We want someone who's had experience of delivering world-class customer service and who not only has a positive 'can do' approach, but a 'will-do' determination. Experience in the industry is preferred but training is provided.

Skills

A track record of delivering exceptional customer service

The ability to build great relationships with the team and clients alike

Leadership and facilitation skills are essential so that you can motivate, support and lead the project

A passionate attention to detail to create beautiful, bespoke marketing materials

Problem solving skills and the ability to work collaboratively are key in order to find solutions for complex challenges that may arise

The ability to pull together information and opinions from different sources, make decisions and form clear, confident recommendations.

What you'll get from the role:

An opportunity to be part of an innovative and exciting new market disruptor

Innovate to shape the future direction of Piccolo

Be at the cutting edge of the business, giving you the best view of how the business operates

A role that's varied and challenging; no day is the same

The excitement of bringing marketing projects to life

An opportunity to develop your management and client relationship skills

In return for everything you can bring, we can offer you an exciting, challenging role in a fast-growing and dynamic business. If you think you've got everything we're looking for (and more) we'd love to hear from you.

Job Type: Full-time

Pay: 24,000.00-30,000.00 per year

Benefits:

Flexitime Free parking Private medical insurance
Schedule:

Monday to Friday
Ability to commute/relocate:

Wilton, SP2 0HA: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Experience:

estate agency: 1 year (required)
Work Location: In person

Reference ID: Client Exec