Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
DWR Veterinary Specialists are recruiting for a full time Client Experience Team Member. This position is a permanent full-time role working 40 hours per week, Monday to Friday. Hours are flexible between 8am-10pm.

Main Responsibilities

Greeting clients and their pets upon arrival in a warm and friendly manner Communicating directly with our vets and nurses regarding their appointments, clients and patients Explanation to our clients of the status of their accounts, taking payments and issuing invoices Checking of accounts before discharge to ensure that they are up to date and correct Arrangement of routine and emergency appointments from our referring vets in primary care practice Fielding of phone and electronic enquiries from clients, referring vets and colleagues Checking accounts daily to ensure they have been correctly priced, are up to date and correct, checking ward costs have been added and are correct Maintenance of patient clinical records using our practice management software system.

Benefits

5 weeks holiday + bank holidays + birthday Leave Extensive free online Linnaeus CPD program Career progression opportunities Staff discount schemes Life Assurance Enhanced sickness pay Enhanced equal family leave E-car salary sacrifice scheme Employer contribution pension scheme Wellness program including: Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme Recruitment referral reward scheme.

About us

DWR Veterinary Specialists is one of the largest specialist multi-disciplinary veterinary referral centres in Europe, offering outstanding levels of clinical care in state-of-the-art facilities.


Our dedicated vets, nurses and nursing assistants, supported by the client care teams, are committed to providing the highest quality surgical and medical care


for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets.


We accept referrals in Anaesthesia, Cardiology and Cardiac Surgery, Dermatology, Diagnostic Imaging, Emergency and Critical Care, Internal Medicine, Neurology and Neurosurgery, Oncology, Orthopaedic Surgery, Physiotherapy and Soft Tissue Surgery.


DWR is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.



At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.



We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.



All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about DWR, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.


We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk