Job Description

Client Hardships Assistant | 9778 | Temporary Contract - Maternity Cover to 30 November 2026 | 37 hours per week | 28,598 to 31,022 per annum | (Grade F) | County Hall, Norwich

We require a Client Hardship Service Assistant on a temporary contract covering maternity leave to support the Client Hardship Service Manager and Advisers.



The Client Hardship Service provides fast paced support to residents in our community experiencing financial crisis.



You will be responsible for taking all phone calls, emails and digital enquiries from the public and existing clients. You will process requests to the Norfolk Crisis Support Fund and contact clients presenting as complex. You will also support with the triaging process, reviewing incoming requests.



You will have excellent communication skills and be able to work to deadlines under pressure. Knowledge of computerised systems is essential along with experience of working with vulnerable clients.



If you would like to discuss this role, please email Christina Campbell - Client Hardship Service Manager: christina.campbell@norfolk.gov.uk



These are some benefits you can enjoy by working for Norfolk County Council:



Competitive salary Generous holiday entitlement Health and Wellbeing services including fast-track physiotherapy and a free counselling service Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependant on your job role and business need. Financial benefits such as: + ' Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
+ A Blue Light card for Fire Service and Social Care Workers
+ Relocation expenses (where applicable)
+ An advance of your expenses if you travel for work
+ Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.
+ Tax efficient ways of getting extra pension and new bikes
+ Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
+ A payment if you refer someone you know to a hard to fill job

Before you apply, we recommend reading the full

and Person Specification

to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.



Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.



We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 4 February 2026 23:59

All other applicants closing date: 11 February 2026 23:59