Job Description

Job title:

Client Integration Analyst (9-month FTC with possibility of extension)

Location:

Egham, Surrey, UK

Salary:

28,000 - 35,000 per annum (DOE)

Working hours:

35 hours a week, flexible between 8:00am to 6:00pm

Reporting to:

Customer Resolutions Manager

Intersoft is an award-winning delivery management software provider and part of the Royal Mail Group. Our software has led the market in providing innovative shipping solutions since 1993 for retailers and third-party providers.

Our solution, Intelligent Shipper, integrates directly into multiple carriers and provides smart and convenient delivery methods such as Tracked, Click and Collect, Locker Boxes, Next Day and more to help retailers and brands scale eCommerce.

As a business, we are continuously striving to be better. We foster an environment that allows our diverse and highly talented team to think, plan and further improve themselves and the software we develop. And we believe this is working, as

91% of our employees said Intersoft is a great place to work!

Job Duties and Responsibilities:

On a daily basis, as a Client Integration Analyst, you will be responsible for onboarding new customers and analysing their requirements to identify and recommend standard Intersoft systems and services. You will oversee the successful implementation of these solutions by collaborating with internal teams, customers, and third-party IT staff. You will also provide post-implementation support and play a key role in maintaining and enhancing integration applications

Key responsibilities include:

Customer Integration & Onboarding

Onboard new customers by analysing their requirements and recommending appropriate solutions. Identify all work required across stakeholders to implement the agreed solution. Liaise with third parties, including customer IT teams, to complete integration. Provide post-implementation support before handing over to the general support function. Build and maintain strong relationships with both internal and external stakeholders. Work closely with the Projects Team to produce and execute IT test plans aligned with development and release schedules. Provide required IT training, support, and advice to customer users or facilitate handoffs to relevant departments.

Technical Support & Solution Development

Ensure proper documentation for the maintenance and development of integration applications. Assist in application design based on business needs and IT strategies. Act as a technical liaison across teams, ensuring clarity on solutions, test plans, and delivery timelines.

Operational Excellence

Manage multiple IT projects simultaneously, ensuring timely and effective execution. Collaborate with internal teams (Customer Solutions, Projects, Development) to ensure seamless customer experiences. Continuously improve onboarding and support processes to increase efficiency and satisfaction.

Data & Reporting

Gather and analyse customer feedback to drive continuous improvements. Track success metrics and prepare regular updates for stakeholders. Use CRM and workflow tools (HubSpot, Jira, etc.) to manage and report on progress

.

Key working relationships:

Customer Solutions Team Projects Team Developers, Testers, and Business Analysts Support Team Carriers, 3Pi's, and 3PL's Customer IT departments

Expected experience & skills:

Strong experience in technical onboarding, IT integration, or customer-facing implementation roles. Proven ability to analyse customer requirements and deliver tailored IT solutions. Excellent communication and relationship-building skills. Competency in project and test plan coordination with cross-functional teams. Experience with CRM and IT ticketing systems (e.g., Salesforce, Jira). Knowledge of IT infrastructure and systems relevant to logistics or eCommerce is advantageous. Strong documentation, analytical, and troubleshooting skills. Experience delivering 3rd line support.

Beneficial skills:

Experience in SaaS, logistics, or retail technology. Familiarity with customer success metrics and reporting. Technical knowledge of APIs, integrations, and system architecture.

What we offer:

Fast growing, ambitious company with over 25 years' experience 91% of our employees said that Intersoft is a great place to work! UK's Best Workplaces and Best Workplaces for Wellbeing 2024 Annual performance-based bonus incentives Real time, 360-degree performance feedback Full private health insurance through our healthcare partner, Vitality Health Group Life Insurance and Income Protection BUPA Dental Insurance 23 days holiday, rising to 26 days per years' service + all UK Bank Holidays Employer pension contributions up to 10% AIG LifeWorks employee assistance programme (EAP) - 24/7 support for mental, financial, physical and emotional wellbeing Work-life balance - flexible working and work from home Professional development including learning and development, individual development plans, formal mentorship programs, professional tuition reimbursement Regular socials, monthly engagement activities, wellbeing days and more Paid time off when you are physically and mentally unwell Intersoft's Climate Positive Workforce initiative aims to offset employee carbon emissions and mitigate their impact on the environment. For each employee, ten trees are planted monthly through Intersoft's environmental partners Ecologi
Intersoft promotes equal opportunities and embraces diversity. Our success lies in cutting-edge technology, a talented team, and the ability to stay one-step-ahead of the delivery process.

Job Types: Full-time, Fixed term contract
Contract length: 9 months

Pay: 28,000.00-35,000.00 per year

Additional pay:

Bonus scheme Yearly bonus
Benefits:

Company pension Cycle to work scheme Discounted or free food Free parking Gym membership Life insurance On-site parking Paid volunteer time Private dental insurance Private medical insurance Work from home
Schedule:

Monday to Friday
Work Location: Hybrid remote in Egham TW20 0HJ