Job Description

Client Liaison Executive

Salary Range:

27K to 30K (dependant on experience)

Hours:

9am to 6pm, Monday to Friday

Office Based:

Windsor

Industry:

Luxury Interiors & Fabrics

About Us

Join a dynamic and pioneering luxury interiors brand during an exciting phase of global growth. de Le Cuona is internationally recognised as a leader in natural luxury textiles and accessories, with sustainability and craftsmanship at the heart of everything we do. Helmed by a visionary CEO listed among the top 50 most influential people in British Luxury, our brand is celebrated for its understated elegance and unrivalled quality.

Each collection is thoughtfully designed and crafted using the finest natural fibres and the expertise of master artisans worldwide. With a reputation for innovation and exquisite design, we offer a beautiful work environment located in the heart of Royal Windsor, just opposite the historic castle.

The Role

We're looking for a

Client Liaison Executive

to join our vibrant Windsor office. This is a key customer-liaising role (via telephone and email) where you'll manage orders, build relationships, and contribute to our sales pipeline. If you're passionate about interiors, thrive in a fast-paced environment, and love delivering exceptional service, we'd love to hear from you.

Responsibilities

Order Management & Customer Support

Process and follow up on sales orders and quotations Respond to customer enquiries via phone and email Ensure accurate data entry and order tracking Liaise with distributors, showrooms, and sales teams

Sales Pipeline Development

Build relationships with clients; interior designers, specifiers, and architects Identify and follow up on new business opportunities Promote our luxury fabrics and accessories Own revenue targets for a defined customer group

Customer Experience Excellence

Deliver world-class service and aftercare Handle returns and resolve issues professionally Stay informed on export, freight, and VAT procedures Continuously seek ways to improve customer experience

What We're Looking For

Proven experience in

customer service

and

order processing

Background in

luxury interiors

,

fabrics

, or design is a plus Proficiency in MS Office, previous use of SAP software is a plus Strong communication skills (written and verbal) Highly organised, proactive, and detail-oriented Able to work independently and take initiative Passionate about interiors/fabrics and delivering excellence

Benefits

Competitive salary based on experience Opportunity to work with a globally respected luxury brand Opportunity to join a great team of people Gym membership Company Pension Scheme Private Healthcare Company Bonus Scheme The chance to attend industry events in interiors/luxury sector Opportunities for career growth and development
Job Types: Full-time, Permanent

Pay: 27,000.00-30,000.00 per year

Application question(s):

What location will you be commuting from? Please explain why you are interested in applying for the role? What previous customer service or order processing experience have you had? Do you have any previous experience of working within the fabrics or luxury industry? Please expand on your answer. Do you have the legal right to work in the UK without needing employer sponsorship now or in the future?
Work Location: In person