Job Description

Company Description:

Acuity is a leading market research provider in the social housing sector, running over 250 surveys and interviewing around 200,000 residents each year. We build long-term relationships with our clients, delivering research, analysis and insight, that enables them to improve their services and provide the best possible service to their residents.

We are a rapidly growing business and there is scope for successful candidates to progress quickly and direct how their roles develop. At Acuity, we believe that everyone has a valuable and unique perspective that should be listened to. We aim to create a culture that is inclusive and welcome and encourage candidates from all backgrounds.

Position Overview:

We are seeking a highly skilled and detail-oriented Client Manager to join our dynamic team. The ideal candidate will have a proven background in managing client relationships and delivering market research projects, ideally with experience in the social housing sector. As a Client Manager, you will play a key role in understanding client needs, taking the lead in the management of projects throughout their lifecycles and ensuring projects are run efficiently and high-quality insights are delivered. You will act as the main point of contact for clients, building strong, trusted relationships and delivering exceptional customer services to maximise client retention. In addition, you will collaborate with colleagues to identify opportunities for new business and contribute to the development of our existing services.

Key Responsibilities:

Client Responsibilities

Build strong and lasting client relationships and develop future engagements and offerings by becoming knowledgeable about the client's industry and business and uncovering their current and future needs. Deliver exceptional customer service to clients in order to maximise client retention. Visit clients on site, where possible, to set up projects and build client relationships via face-to-face interaction.

Project Management

Project management throughout the full project lifecycle: liaising with the operational team, managing timelines both internally and externally, and quality-checking materials and deliverables, thereby ensuring all stages of the project are delivered to the highest quality. Provide accurate, detailed and well-written client briefings. Ensure client details and project fields are kept updated on SmartSuite. Be proactive in opening new conversations with clients, making recommendations and connecting expertise; guiding our domains and practice on what is needed to achieve growth with your clients. Generate project documentation as required (i.e. status reports, project plans, etc.) Regularly monitor all projects to ensure they are delivered to agreed client budgets and timescales. Collaborate with team members to ensure effective communication and coordination throughout the research project lifecycle.

Expertise

Understand and utilise multiple research methodologies - CATI, online, SMS, postal and digital. Stay updated on best practices in report writing, data visualisation, and research methodologies to continuously improve the quality and effectiveness of reports.

Project Outcomes

Draft and review reports to ensure that relevant insight is included. Produce research outputs, data analysis, charting and report writing. Present findings to client Boards, Executives and Residents.

New Business

Write tenders for new projects. Contribute to marketing and publicity (web content, blogs, etc.) on an ad hoc basis.

Service Improvement and Development

Support with the design and roll out of new products and surveys, managing the process.

Quality Standards

Carry out report writing and regulatory returns. Ensure reports are written clearly and concisely, making complex research findings accessible to clients.

Work to ISO, GDPR and MRS standards. Maintain documentation related to report writing processes, including data sources and analysis methodologies.

Knowledge, skills and experience required:

Knowledge, skills and experience required:

Essential

- Inquisitive and curious, with an eagerness to explore new tasks and opportunities.

- A critical thinker who is able to add insight and dig deeper into project findings.

- Methodical and driven with an eye for detail.

- Creative outlook and forward-thinking - excited to develop and share new ideas.

- Flexible and adaptable.

- Open and friendly personality, with a great sense of humour!

- Bachelor's degree (or relevant experience) in a relevant field such as social sciences, economics, or urban studies.

- Highly experienced in Microsoft Suite, including Word, Excel, and PowerPoint.

- Proficiency in project management, report writing and data analysis, with a keen eye for detail.

- Experience in client services and managing clients' needs and expectations.

- Data analysis skills with a background in statistics, capable of analysing quantitative and qualitative data.

- Strong communication skills, with the ability to convey complex information in a clear and concise manner.

- Ability to work independently, prioritise tasks, and meet deadlines in a fast-paced environment.

- Experience in writing and proofreading copy.

Desirable:

- Experience in research or social housing (or related sectors).

- Advanced skills in data analysis and data presentation.

- Knowledge of trends and challenges affecting the social housing sector.

- MRS membership.

Person Specification

Excellent customer service (internal and external) Meticulous attention to detail Methodical and driven Thrives in a fast-paced environment Inquisitive and curious, with an eagerness to explore new tasks and opportunities Creative outlook and forward thinking - you should be excited to come up with and share new ideas Open and friendly personality, with a great sense of humour!

Other:

Additional tasks may be required to be undertaken from time to time to meet business requirements. This position may require occasional travel to meet with clients or attend industry events. Flexibility in working hours to accommodate client needs and project deadlines. Ability to work independently as well as collaboratively within a team environment.

Additional Information:

25 days holiday FTE (+ birthday day-off) Professional development Annual bonus scheme Flexible working Regular company events Company laptop, large monitor, keyboard etc. Professional development
NB- PLEASE INCLUDE A COVERING LETTER WITH YOUR APPLICATION

Job Type: Full-time

Pay: 40,000.00-50,000.00 per year

Benefits:

Casual dress Company events Company pension Flexitime Work from home
Education:

Bachelor's (required)
Experience:

social housing: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: Remote