Job Description

CJCH is a thriving, award-winning legal practice seeking the services of a

Client

onboarding executive

.

The role is based out of our

Blackwood Office.

Position Overview:

We are looking for a confident and organised Client Onboarding Executive to support our busy Private Client Department. This client-facing role is ideal for someone with a background in sales or customer service who is comfortable handling calls, following up leads, and helping convert enquiries into instructions.

Legal experience is not required - full training will be provided. If you have a professional approach, strong communication skills, and enjoy speaking with people, we want to hear from you.

Key Responsibilities:

Act as the first point of contact for new client enquiries via phone and email Build rapport quickly and explain our services clearly and professionally Follow up with leads to convert enquiries into instructions Record all leads, track conversion rates, and follow up where necessary

Qualifications & Skills:

Essential:

Excellent communication skills, both written and verbal Confident telephone manner and ability to build rapport quickly Empathetic telephone manner and ability to deal with clients sensitively and professionally Strong organisational skills and attention to detail Ability to manage a busy workload and prioritise tasks Comfortable using MS Office and learning case management systems Professional, reliable, and client-focused attitude

Desirable:

Background in sales or customer service Experience in a professional office environment Familiarity with CRM systems or lead tracking tools

Legal experience is not necessary - we will provide full training and support.

Additional Information:

We welcome applicants from all professional backgrounds who are keen to learn and develop in a legal setting.

Benefits and Salary:

Salary 24,000.00 upwards depending on experience Generous commission structure Legal fees discount 25 days holiday plus Bank Holidays A day off for your birthday
Applications to be reviewed on a rolling basis, and successful candidates will be contacted for an interview.

Potential candidates should apply by submitting their CV to Lauren Phillips at l.phillips@cjch.co.uk

Job Types: Full-time, Permanent

Pay: From 24,000.00 per year

Benefits:

Company pension
Work Location: In person