Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Position Overview

We're seeking a Client Outreach AML Business Support Lead to serve as a vital bridge between our Agency and Lease Advisory business and their clients throughout the AML compliance process.



This client-facing role requires someone who can effectively communicate AML requirements, coordinate documentation collection, and ensure a smooth compliance experience while maintaining strong client relationships.



Key Responsibilities



Client Relationship Management

Serve as primary point of contact for Agency and Lease Advisory clients during AML compliance processes

Proactively communicate with clients regarding AML documentation requirements and timelines

Address client questions and concerns about AML procedures promptly and professionally

Schedule and coordinate client meetings, calls, and document review sessions

Provide regular status updates to clients on their AML review progress



Business Unit Coordination

Act as liaison between Agency/Lease Advisory teams and internal AML and Compliance teams

Coordinate timing of AML processes with transaction timelines and client needs

Ensure the business is informed of AML process requirements and potential delays

Support Agency teams by managing AML process-related client communications



Process Management & Documentation

Track and monitor client AML case progress through to completion

Maintain accurate records of all client interactions and document submissions

Coordinate with internal AML teams to ensure timely processing of client files

Escalate urgent client needs or process bottlenecks to appropriate teams/stakeholders

Prepare client-facing summaries of AML Process requirements and next steps

Assist in developing client communication templates and process improvements



Compliance Support

Review client submissions for completeness before forwarding to internal AML team

Identify potential documentation gaps and work with clients to address them

Maintain working knowledge of AML/KYC documentation requirements

Support clients in understanding and meeting AML standards



Required Qualifications



Education & Experience

2-3 years of client-facing experience in financial services, real estate, or professional services

Experience coordinating between multiple internal departments and external clients

Background in customer service, account management, or client relations



Knowledge & Skills

Basic understanding of AML regulations and KYC best practices (training on JLL process will be provided)

Familiarity with sanctions screening concepts and requirements

Knowledge of commercial real estate transactions preferred

Strong project management and organisational abilities

Excellent written and verbal communication skills

Proficiency in CRM systems and Microsoft Office Suite

Ability to explain AML requirements clearly to non-technical audiences



Personal Attributes

Professional demeanour with strong interpersonal skills

Detail-oriented with ability to manage multiple client cases simultaneously

Proactive problem-solver with customer service mindset

Ability to work under pressure and meet tight deadlines

Strong follow-up skills and accountability for client experience

Diplomatic approach to managing competing priorities between clients and compliance requirements



Preferred Qualifications

Previous experience in real estate services or commercial property sector

Understanding of transaction processes in Agency or Lease Advisory services

Experience with AML processes

Familiarity with Commercial Real Estate industry standards and practices

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.