Job Description

Join our talented team

Are you someone who thrives on challenges? At TrunkBBI, you'll find a community of like-minded people who never settle for the ordinary. Every day at TrunkBBI presents new opportunities to overcome challenges and achieve excellence. Here, you will have the chance to generate big, bold creative ideas that exceed expectations and deliver outstanding results for clients.

Also known as...

Account Lead



Account Director

Overview

We're looking for an experienced Client Partner to be a driving force for client growth within our business. This person will lead a set of high-profile accounts within the agency, across a blend of both creative and performance channels. They will be responsible for ensuring accounts are profitable & growing, as well as deepening senior client relationships.

Your day-to-day

You'll be responsible for ensuring that work directly addresses client's business problems and moves the dial on achieving their long-term objectives. You will do so through the effective management of your own team and your ability to lead and inspire others outside the agency.



You will regularly be involved with the development of new and organic business opportunities, approaching these with a creative and commercial mindset.

You'll be working with...

Internal:

client strategy team, senior managers and board level management, delivery teams across all channels (both performance and creative), financial operations (including traffic & project management), new business & HR.

External:

client marketing & brand teams, client procurement teams, other agencies the clients work with e.g., media buyers, PR agencies and suppliers e.g., freelancers.



In this role you will report to the Managing Director. You will also report directly to the board & finance team on account profitability and contracts. You'll be responsible for the line management of 1 x Client Manager - providing direction, being accountable for their performance, providing them with professional development opportunities, training, and support in development against the company's 'culture of excellence' framework.

As part of your role, you will...

Lead client accounts within the agency

, with overall responsibility for developing the client agency perception, relationship, and satisfaction (measured by annual NPS survey).

Working with the strategy

team to interrogate and enhance client briefs by asking questions and always being curious. In turn developing communications briefs that meet the client's business needs in an effective and accountable way. This is done in collaboration with both strategy and channel experts where relevant.

Working in partnership with the strategy lead

in the strategic development of creative work, presenting and selling this effectively to client. Also leading & facilitating workshops, deep dive sessions and Quarterly Business Reviews - with the focus on deepening brand, product, market & audience knowledge.

Ensuring the profitability, growth, reporting

& setting financial targets across accounts.

Identifying, developing, and converting new opportunities

with existing and future agency clients, (in partnership with the new business team).

Negotiating contracts and fees

with senior client contacts, marketing directors and client procurement personnel, normally with senior finance team members.

Managing the work, performance, and professional development

of team members, for example their appraisal, peer review feedback, self-assessments, and objective setting. Making sure that the agreed actions from this review are conducted by the appraisee and the agency.

Updating agency systems

(CRM & project management tools) and maintaining up to date client account information.

Lead by example

in promoting a diverse, inclusive, and nurturing culture where individuals feel respected and listened to.

Drive initiatives

that not only deliver outstanding work but also align with our commitment to making a meaningful difference in our workplace as a B Corp.

Our next Client Partner would also clearly demonstrate our 6 core values:

Love What You Do

- you're motivated and passionate; always looking to develop new skills and eager to learn.

Stand Together, Succeed Together

- you support your team and colleagues, and work together to achieve the best results.

Constantly Curious

- you explore and embrace new opportunities, industry trends and ways of working, staying ahead of the curve.

The Truth Kindly Told

- you're considerate and constructive, you value others' opinions and choose collaboration & ideas over competition & ego.

Own It

- you take ownership, accept responsibility, and commit to playing your part in the bigger picture.

Everyone Matters

- you recognise and respect others' circumstances & challenges and are proud to be part of an inclusive team. You will be expected to actively uphold and exemplify TrunkBBI's core values by representing these in client interactions, team collaborations, and daily communications.

Those who succeed are...

Able to lead and inspire

their team, the wider agency and clients.

Future focused

: supporting clients with their long-term vision, not getting caught in the short-term delivery of work.

Excellent listeners

- appreciating how much the client knows about their brand and consumers and making every effort to absorb, interrogate and understand this information to ensure the output of work reflects this.

Great presenters

- commanding the room in meetings and when presenting work. Coming across as calm, controlled & expert. On-going training is available for the whole agency to ensure an excellent level of presentation skills are nurtured and well-practised.

Commercially astute:

able to identify and develop a pipeline of work for each client, with confidence, accuracy, and certainty.

Effective negotiators

: being able to balance the realities of client budgets with the ambition and intent for 'pushing the boundaries.

Unafraid to speak up:

when something needs saying, say it, but always considerately and constructively.

Be responsible and take ownership -

delegating effectively, balancing a varied and demanding workload.

Curious, knowledgeable, and passionate

about their client's business, and where and how marketing communications contributes to its success.

Your rewards

As well as a competitive salary dependant on experience, you will receive:


Up to the equivalent of 38 days leave (plus Bank Holidays). This is made up of 24 days of holiday plus 3 days over Christmas, 5.5 'life balance' days (a half day each month to do whatever you want), and an additional holiday for each year of service, up to a total of 5 extra days. Early finish on a Friday. Private health insurance which covers pre-existing conditions, cancer care and gives cashback for routine optical and dental treatments. Life assurance. Pension scheme. Enhanced maternity and paternity pay. 1000 for referring a new hire.

And we offer:


Working from our Manchester office with flexibility for hybrid working (Tuesday/ Thursday are companywide office days). Access to a personal trainer/nutritionist, free fruit, and breakfast. Mental health support and access to professional therapists through 'Spill'. Yearly peer feedback and performance reviews tailored personal development plans and objectives. Access to industry accredited professional qualifications through our IPA membership. Employee voice, we consult our people on matters affecting them and encourage. participation in surveys, our suggestions box and employee awards. A social buddy, monthly agency socials and events put on by our culture committee. Lunch & Learn events to gain more understanding of different facets of agency life.

An ideal candidate would have:

Experience in marketing, communications, creative or advertising agencies (either in Client Services or Strategy-based roles) Already operating at the level expected of an account director and looking to progress quickly within the business. 7+ years' experience in client services (or similar team structure). Proven & measurable success in client growth & successful relationships building. Excellent interpersonal, collaboration and communication skills.

About TrunkBBI

TrunkBBI is an integrated marketing agency focused on creating engaging, immersive, and highly creative experiences for brands. We are a collaboration of some of the top names from network and bespoke agencies, brought together to deliver a boutique experience and service to clients. Unique in our approach and our desire to do things differently, we build client teams that combine the best of abilities in design, dev, tech, content, engagement, and performance. Our belief in our approach ensures we produce brilliant results for clients.

Our commitment to Diversity, Equity & Inclusion

We had always thought our business was open and inclusive. Afterall, one of our values is "Everyone matters". We hammer home the behaviour of treating everyone with respect, seeing things from the other person's perspective, understanding that everyone has different values, responsibilities, concerns, families.



But when you delve a little deeper into Diversity, Equity and Inclusion, this value is a great place to start but it involves so much more.



Here at TrunkBBI, we naturally welcome difference. It's what gives us strength as a business, the wide breadth of experience, capabilities, and perspectives. And any creative business knows that the best ideas don't come from just one place. Diversity is important, but we feel what makes the real difference is inclusivity, or the act of helping people feel valued and enabled regardless of their differences.



We have really then only just begun our diversity and inclusivity journey. We started by ensuring everyone has mandatory training to help people understand what it means to be inclusive. We've set up a panel of people within the business to champion difference and we have ambassadors who are gaining their IPA D, E & I certifications. We continue to learn and evolve, and realise that this is not a quick win, or a 'one and done'.



We are adapting our practices, offering home working, flexibility around start times, offer monthly life-balance days, offer access to mental health professionals, assess our working spaces to accommodate brilliant neurodivergent minds. And will continue to evolve to enable the difference around us.