Job Description

Hours per Week

37.5

Contract

Permanent

Work Pattern

8.30am - 5.00pm (typical)

Client Facing

Yes




Administrators within our Portal & Campaign Support team are one of the first points of contact for client queries and play a vital role in many of our direct client marketing campaigns.


As our Client Portal & Campaigns Administrator, you will play a front-line role in dealing with general client enquiries via phone and email and supporting them to access and use our Client portal.


Working closely within the rest of the team, you will also deliver excellent customer service and ensure that we provide the most helpful and professional assistance to our clients as they access our client portal.

What you'll do

In this role, you'll:

Act as the primary contact for all internal and external client queries relating to the client portal. Work on and support initiatives to increase client portal user engagement. Undertake and support initiatives to meet the team and firm's objectives. Provide general administrative assistance to the Communications team. Collate user feedback from our client portal and suggest improvements for further development.

What we're looking for

Strong IT literacy - particularly with Microsoft Office. A quick learner who is confident in explaining how systems work to clients and colleagues. Experience of working on a helpdesk or other role predominately interfacing with clients, desirably in a technical capacity. Good attention to detail and proven accuracy skills.

We would particularly welcome applicants who have:

Previous experience working in financial services or a regulated environment.

What does the future look like?

Once you are settled into the role, you will be able to take on more responsibility within the team, including taking on more complex queries and learning more about how the rest of the team functions.



Redmayne Bentley provides support for colleagues to achieve industry standard qualifications, if that is something they wish to do.


At Redmayne Bentley, our goal is to provide excellent personal investment services that enhance clients' wealth.


We are proud of the culture we have created and of our approach, which promotes open and effective communication, with lots of scope for collaborative working. You will often find managers and directors working at the desk alongside you.


We encourage everyone to get involved, so you will have lots of opportunities to put forward your own ideas, and build on your skills, knowledge, and experience.


As one of the UK's largest independent investment management and stockbroking firms, we are committed to building a modern and diverse workplace where our people are offered unique opportunities to learn, grow and develop across the financial sector.


Our friendly, inclusive and collaborative environment rewards hard work with generous perks and benefits, and we are genuinely committed to your wellbeing through our industry commended &You wellbeing framework.


Our future looks more exciting than ever, come and share it with us.