Job Description

Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review

Who we are:

Priory is the leading independent provider of mental healthcare and adult social care in the UK. We are dedicated to providing high-quality, compassionate care across a wide range of services, including mental health, addiction treatment and specialist healthcare. With a network of care facilities across the UK, Priory has built a strong reputation for its commitment to delivering exceptional care and supporting individuals in their recovery journey. Our Central Division plays a vital role in ensuring that our operational and administrative functions are delivered efficiently, enabling us to maintain the highest standards of care across our organisation.

Location of the role:

Hybrid - Stockton on Tees (TS17 6EN)

About the Role:

We are currently seeking a motivated and dedicated individual to join our Central Division in the role of Client Referral Coordinator . This is an exciting opportunity to be part of a key team that supports the Inbound call centre, providing a customer centric experience.

What we would like from you:

A minimum of 1 years experience in a Contact Centre with proven customer service skills Driven and decisive with a track record of exceeding targets

Healthcare experience is desirable, but not essential

First class customer service skills and professional telephone manner

The ability to establish client needs by asking effective questions

What we would like to give you:

25 days Annual Leave + Bank Holidays + additional day's leave for your Birthday!

Annual leave entitlement increase based on length of service:

27 days after 5 years' service and 30 days after 10 years' service

Length of service recognition awards - every 5 years

Employee Assistance Programme

Competitive Pension Scheme

Initial Disclosure Check Cost covered, if applicable to role

'My Possible Self' App and health-related benefits

Online discounts and cashback rewards - Priory Perks

Smart Technology scheme (qualifying period)

Cycle to work scheme (qualifying period)

Car Benefit Purchase (qualifying period)

Smart Holidays (qualifying period)

Gym Flex (qualifying period)

Healthcare Cash Plan - Simply Health Scheme

Eye Care Vouchers

'Cash for Colleagues' - Employee referral scheme

Career Pathways Programme - for development and further qualifications

Parental Leave Gift



Please take the time to familiarise yourself with the full job description attached prior to making an application.



We reserve the right to close the vacancy ahead of the closing date, without notice.