Job Description

At ABM Alliance, we don't just run events, we create high-impact environments for knowledge sharing and strategic connection that drive real business outcomes. In just four years, we've outgrown two offices and are now proud owners of a brand-new, state-of-the-art space in the heart of Bristol.

Our team has grown to over 50 talented professionals, and we plan to more than double in size by the end of 2026. We've built a culture that's fast-paced, ambitious, and results-driven, but also fun, collaborative, and full of energy. It's an environment where high performers thrive and careers accelerate.

We've achieved an industry-leading 90 %+ client retention rate, and we're trusted by over 350 of the world's largest technology and cybersecurity companies, including Google, Microsoft, Palo Alto Networks, F5, and Zscaler, to name just a few. We're currently experiencing 150% year-on-year growth, and there's no sign of that slowing.

We operate globally, delivering up to 40 events per month across a mix of in-person and virtual formats. Our Signature Summits have seen rapid expansion, too, from three successful events in 2024 to 8 scheduled for delivery in 2025.

Our success is rooted in relationships. We take the time to deeply understand our clients and the executives they want to connect with. We go beyond simple matchmaking, exploring real-world projects, emerging trends, and market dynamics to ensure that every conversation we facilitate at our events is relevant, timely, and valuable.

The Role:

We're looking for an experienced and proactive

Client Relationship Executive

to join our team during this exciting phase of growth. This role is crucial in maintaining and deepening client relationships, particularly with our sponsors and attendees ensuring they see real value and return on investment through our events.

As we scale our operations and integrate new technology into our offerings, you'll play a key role in shaping the client experience and helping us build long-term, mutually beneficial partnerships.

Key Responsibilities:

Serve as the dedicated point of contact for key B2B clients across multiple events. Develop and nurture long-term relationships with senior-level stakeholders. Understand each client's business objectives and ensure alignment with event deliverables and partnership strategies. Collaborate cross-functionally with internal teams (sales, marketing, content, tech, and operations) to ensure seamless event execution. Guide clients through onboarding, event preparation, onsite delivery and post-event follow-up, ensuring a premium experience at every stage. Global onsite delivery experience - Ability to work under pressure in a fast-paced environment, delivering a seamless onsite experience to all clients. Work with our sales team to identify opportunities for package upgrading and account growth based on performance metrics, contractual specifics and client feedback. Maintain accurate CRM records and contribute to ongoing improvements in client service processes. Represent the company at in-person events, acting as a trusted brand ambassador. (Needs to be available for work travel UK, Europe and North America)

About you:

3+ years of experience in client relationship management, account management, or partnership roles, ideally within the B2B events or media space. A natural relationship builder with excellent communication and stakeholder management skills. Comfortable operating in a fast-paced, high-growth environment where adaptability and initiative are key. Commercially minded with a clear understanding of value delivery and ROI. Tech-savvy, especially in navigating CRM platforms and leveraging data to drive engagement. Excited by the opportunity to help shape and scale client success functions as we grow.

What We Offer:

A pivotal role in a scaling company where your impact is visible and valued. Exposure to a diverse and growing portfolio of events across industries and geographies. A collaborative, agile team culture with the stability of a transitioning SME. Learning and development opportunities, including working with new event tech and digital platforms. A brand new Bristol HQ office providing a flexible working environment and opportunities to travel for events.

How to Apply:

If you're ready to take the next step in your career and grow with a company that's scaling fast and investing in innovation, we'd love to hear from you. Please send your CV and a brief cover letter to talia@abmalliance.com

Job Type: Full-time

Pay: 30,000.00-34,000.00 per year

Benefits:

Company events Company pension Employee discount Referral programme Sick pay
Schedule:

Monday to Friday
Ability to commute/relocate:

Bristol, BS1 6PE: reliably commute or plan to relocate before starting work (required)
Experience:

Events management: 2 years (required)
Work authorisation:

United Kingdom (required)
Location:

Bristol, BS1 6PE (preferred)
Willingness to travel:

25% (required)
Work Location: In person

Application deadline: 25/06/2025
Reference ID: Client Relationship Executive