Job Description

At Matrix, our passion and purpose is simple:

Connecting People to Work

. We are revolutionising the way employers, suppliers, and talent connect across the employment landscape. Through our innovative three-sided marketplace strategy, we are reshaping traditional recruitment to create greater efficiency, transparency, and value for all stakeholders.

The Role

As a

Client Relationship Manager

, you will play a pivotal role in fostering strong, strategic relationships with our clients. You will be the trusted advisor, ensuring that our partners maximize the commercial benefits of our service while driving long-term contract success. Through proactive client engagement, data-driven insights, and innovative problem-solving, you will champion our mission to enhance screening solutions and create lasting impact.

Key Responsibilities

Client Relationship Excellence

Serve as the primary

strategic partner

and advocate for our clients, building

long-term, trust-based relationships

at all levels.

Responsible for ensuring seamless delivery

of contractual commitments, proactively identifying and addressing client needs. Accountable for facilitating and delivering

Monthly and Quarterly Business Reviews

, on-site meetings, and regular communication to maintain strong client engagement. Drive

continuous improvement initiatives

, ensuring our service evolves to meet client expectations.

Revenue & Growth Optimization

Strategically manage revenue and

profitability of client accounts

, ensuring sustainable growth and commercial success. Identify

new business opportunities

, including expansion into additional service categories and cross-selling of Matrix solutions.

Optimize contract longevity

, securing renewals and extensions through outstanding service delivery.

Insight-Driven Account Management

Leverage

data analytics

to provide clients with actionable insights and value-added recommendations. Influence

client decision-making

through clear, compelling storytelling backed by data. Ensure all additional client services beyond contractual scope are

appropriately valued and charged

.

Strategic Contract Management & Retention

Develop and implement

client-specific retention strategies

, ensuring long-term partnerships. Lead on bids, renewals, and pricing strategies. Work closely with the

Service Delivery Managers and Head of Operations

to guarantee seamless contract execution. Partner with

procurement teams

to ensure timely contract agreements and renewals. Support the

Project Management Office Team

in onboarding new clients and transitioning them to business-as-usual operations.

What You Bring

Passionate about Customer Relationships

- You excel in

building trust, rapport, and long-lasting partnerships

.

Exceptional Communication & Influencing Skills

- You can effectively engage stakeholders at all levels.

Data-Driven Mindset

- Strong analytical skills and proficiency in Excel to extract insights and tell compelling client stories.

Commercial Acumen

- Deep understanding of revenue generation, cost optimisation, and

strategic account management

.

Resilient & Adaptable

- Thrives in a fast-paced environment, balancing multiple priorities.

Expert Negotiator

- Able to navigate complex discussions and drive

win-win outcomes

.
Job Types: Full-time, Permanent

Pay: 30,000.00-48,000.00 per year

Benefits:

Additional leave Free parking On-site parking Paid volunteer time Referral programme Sick pay
Schedule:

Monday to Friday Overtime Weekend availability
Experience:

Account management: 2 years (required) Customer relationship management: 2 years (required)
Work Location: Hybrid remote in Basingstoke

Reference ID: CRM