Job Description

Job Advert

Client Relationship Manager

At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers and businesses, supported by exceptional customer service.



Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a growing presence in the business and schools marketplace. We are the UK and Ireland's number one provider of student Wi-Fi, and we were recently ranked as the 4th best company in Data Infrastructure.



But to achieve our mission, we need your help. We're actively recruiting for a Client Relationship Manager to increase revenue from our existing customer base, reduce churn, and enhance customer satisfaction. Join us in shaping the future of connectivity!



Your passion for building strong customer relationships and your "can-do" attitude will be your most important attributes, but the following experience will also help:



Experienced in business development, account management, service management, or another customer-facing role Excellent communication skills and the ability to build rapport with customers and colleagues Strong organisational skills and attention to detail Commercial awareness and the ability to work on your own initiative (hybrid role) IT literacy, including a good understanding of Excel

Location

: Birmingham

Contract

: Full Time, Permanent

Salary

: 30,000

Key Benefits:

Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher scheme, Cycle 2 Work, Life assurance, Quarterly values awards, Holiday buy-back, Sales commission scheme

Your role as a Client Relationship Manager

Glide's technology solutions and unwavering focus on customer experience transform the way people live and work, and you will be a critical part of that.

A typical day might include:

Retaining business and increasing revenue by engaging with existing customers Renewing customer contracts and ensuring accurate records in our internal systems Maintaining and analysing customer data to identify trends and reduce churn Managing the provisioning process for customer orders and providing timely updates Handling inbound calls and emails from customers and prospects, representing Glide in a friendly and professional manner


Sounds good, right? Apply now, as we are actively reviewing applications and arranging interviews.

A diverse and inclusive place to work

At Glide, we believe that diversity and inclusion are fundamental to our success. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. As a business, this diversity helps us to better reflect and understand our customers' needs.



We are proud to be an equal opportunity employer and do not discriminate against any employee or applicant based on race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. We are dedicated to ensuring equal employment opportunities for all and providing a work environment free from discrimination and harassment.



We welcome applications from all qualified candidates and are committed to providing reasonable adjustments to ensure that everyone has a fair chance to succeed. If you require any accommodations during the recruitment process, please email hr@glide.co.uk.