Job Description

Client Review Coordinator

Location: Liverpool

Salary: Competitive

Contract Type: Perm

Position Type: Full Time - 35 hours

Bond Turner

is a leading law firm, proudly recognised by both Legal 500 and Chambers & Partners. We are committed to ensuring access to justice for our clients and their families, providing expert legal services with a client-centered approach.

With offices in Liverpool and Bolton, we offer nationwide legal advice across a wide range of sectors.

Our areas of expertise

include Credit Hire, Personal Injury, including Complex Injury, Clinical

and

Professional Negligence, Housing Disrepair, Group Action Claims

and

Public Inquiries

. We are driven by a commitment to achieving successful outcomes, surpassing client expectations, and creating a supportive environment that empowers our employees to build fulfilling and rewarding careers.

We understand that our growth as a business is driven by the success of our people. We take pride in fostering a positive, collaborative work environment where everyone can contribute to our shared success. With exceptional support at every turn, every employee is empowered to reach their full potential.

We're excited to be recruiting a

Client Review Coordinator

to join our dynamic Marketing team based in Liverpool. This is a fantastic opportunity for a creative and results-driven professional who is passionate about delivering high-quality content and making a real impact through digital channels.

Reporting into Group Head of Marketing and Strategic communications, the

Client Review Coordinator

will take ownership of gathering and managing client reviews across the business.

This is a hands-on role where you'll work closely with our legal teams to ensure we're consistently capturing feedback from clients -- helping us showcase the great service we provide.

Responsibilities to include:

Coordinate and manage the collection of client reviews at scale

Work with legal teams to identify the key windows for collecting reviews and ensuring review requests are sent as part of the client journey

Monitor key review platforms (e.g., Trustpilot, Google Reviews)

Ensure responses are timely, professional, and on brand

Spot and track any recurring client issues or concerns

Maintain a tracker of reviews and response rates

Suggest improvements to increase the volume of positive feedback

Integrate review widgets

Implement and manage email marketing

Implement strategies such as automated review requests, social media engagement, and CRM tools to streamline the review collection process

About You:

Excellent communication and organisation skills

Confident working with people across all departments

Experience using online review platforms

A proactive attitude -- comfortable chasing, reminding, and following up!

Attention to detail and a genuine interest in client care

Company Values:

We're a collaboration of companies established in 2006 working towards and guaranteeing the same goal. Our mission: We are driven to succeed. Our purpose is to help people move on in their lives through supporting our clients, our communities and each other.

We support We surpass We succeed

What we offer in return:

We offer a clean professional office working environment with fantastic facilities in the heart of Liverpool City Centre which has great travel links. A competitive salary including 23 days holiday allowance plus 8 bank holidays. Employee Assistant Programme. Workplace pension scheme. Free onsite Gym, weekly classes and wellbeing programmes. Discounted onsite Restaurant, Coffee Shop / Cafe. Secure bike storage. Discounted local parking. The opportunity to develop a rewarding and successful career with a wonderful Law firm.

Job Type: Full-time

Schedule:

8 hour shift Monday to Friday
Work Location: In person