Job Description

Role: Client Services - Support Assistant

Hours: Full-time, 08:45 - 17:15, Mon - Fri

Salary: From: 24,570.00 per year

Location: Vantage Point, Exeter, On-site

The Role

You will be based within our Client Services team. The main purpose of this role is to support new and existing clients by guiding them through the new instruction process, taking client phone calls and directing them to the appropriate service/team. You will also provide administrative support for the Client Services and Compliance Manager and client facing teams. It is therefore an ideal role to begin building a career within the firm and the Legal Service profession. In summary the role requires you to:

Take incoming calls from prospective and existing clients and welcoming clients into the main office. Supporting new clients through the new enquiry process, such as discussing legal issues with clients, providing information, and sending them documents. Providing administrative support to the Operations Manager and the firm, such as scanning documents, managing diaries, dealing with post, taking identification, drafting letters and assisting with confidential administration.

Candidate Specification

This role is open to a wide range of candidates. In summary the role requires you to have:

At least 2 years work experience, ideally within in an office or professional environment or At least 2 years work experience, ideally within in a hospitality / client experience environment, where you have provided superb client care A good standard of English and Maths (e.g. Grade 4 (C) or higher). Confidence working with a computer. Confident receiving and making outbound calls to clients. Strong organisational skills. Team player. Excellent communication skills. Most importantly, you reflect our culture in that you are professional, caring, hardworking and you have a positive can-do attitude to your work and being part of a team. Successful candidate needs to be a resilient multi-tasker, who works well in a team and will go the extra mile when needed.

Benefits

25 days annual leave plus bank holidays Employer pension contribution Supported training Career opportunities Additional leave - a day off to celebrate your birthday On-site parking, Limited

Please note: the benefits listed are for full time employees and will be apportioned for part-time employees.

Introduction to Walker Family Law

We are an award-winning, specialist Family Law Solicitors based in Devon and Somerset. We are a progressive firm who are one of the largest and fastest growing Family Law Solicitors in the Southwest. We are committed to achieving the best outcomes for our clients and employees. Our achievements:

Winner of "Regional Champion" from the Resolution Awards 2023

Winner Devon and Somerset Law Society Awards - Innovation Award 2025, "Legal Aid Lawyer of the Year" 2023

Being considered a "Leading firm" by the Legal 500 for 2022.

Highly Commended by the Law Society Excellence Awards for 2021.

Winners of "Legal Aid Lawyer of the Year" from the Devon and Somerset Law Society for 2021.

Winners of the "Leader of the Year" from the Devon and Somerset Law Society for 2021.

As a firm, we aspire to:

Build a strong, passionate, experienced, and inclusive team. We embrace diversity.

Maintain our supportive culture where we encourage work freedom, flexibility, and employee engagement.

Deliver an excellent service which achieves the best outcomes for our clients.

Innovative in our delivery of services and use of IT.

Our Culture

We take pride in our employment relationship; we aim to create an environment where we provide:

Work autonomy with clear goals and trust

A listening culture, you can help shape the firm

Support developing a career

Team culture with regular social events

Financial recognition

What we expect from you:

Working with good practices not against

Attendance based as the role demands

Taking ownership and accepting decisions

Being engaged and professional

Attainment of the best outcomes for clients

Delivering progressive financial results

Job Type: Full-time

Pay: 24,570.00-27,000.00 per year

Benefits:

Additional leave Company events Company pension Free parking On-site parking Sick pay
Experience:

Organisational skills: 2 years (preferred) Communication skills: 2 years (preferred) Customer service: 2 years (preferred)
Language:

English (required)
Work Location: In person