Job Description

Client Service Advisor

Location:

Swindon

Package:

24,214 plus full benefits


At

tmGroup

, we're transforming the property sector with innovative technology and exceptional service. From delivering seamless client support to providing market-leading property solutions, we empower our clients and partners to succeed with confidence.


We're now looking for Client Service Advisors to join our Client Services team. In this role, you'll work in a fast-paced environment, handling client enquiries, and helping maintain effective working relationships across the team and with external contacts.

What you'll do

Serve as the first point of contact for clients and suppliers, managing incoming and outgoing communications across multiple channels (phone, email, etc.). Resolve client enquiries efficiently and proactively, ensuring excellent service aligned with company KPIs and standards. Take ownership of customer issues, working closely with colleagues to maintain smooth operations within the department. Participate in team meetings and help manage complaints in line with established procedures. Use our internal systems and software to accurately track and complete tasks, supporting seamless client experiences. Contribute to departmental goals by providing feedback and insights to continuously improve processes.

About you

Understanding of customer service principles and commitment to delivering accurate and reliable support. Strong computer skills, including proficiency in Microsoft Office and the ability to quickly learn new systems. Able to communicate clearly and confidently with colleagues, clients, and suppliers. Capable of working independently, managing multiple tasks, and maintaining attention to detail. Comfortable identifying issues and finding practical solutions in a fast-paced environment. Collaborative and willing to contribute to team goals and processes.

What we offer

Competitive salary + company bonus and full benefits package. 25 days holiday (increasing with service), private health (after qualifying period), pension, and life assurance. Flexible benefits scheme covering financial, wellness, legal, and medical support. Free on-site parking, drinks, fruit and breakfast A chance to shape the future of property technology and client services. A supportive, collaborative, and forward-thinking team culture with opportunities for career growth.

About us

tmGroup

is a leading UK provider of property searches and technology for conveyancing professionals. With over 20 years' experience and Private Equity-backed growth, we're committed to making property transactions faster, easier, and more transparent.


We're proud to be an equal opportunities employer and are committed to creating an inclusive and diverse workplace where everyone feels valued and supported. We welcome applications from all backgrounds and do not discriminate on the basis of age, disability, gender identity or expression, race, religion or belief, sex, sexual orientation, or any other protected characteristic.


This is an exciting opportunity to join a growing team and be part of our journey to redefine property services through technology.