Job Description

Dedicated to sustainable development, Arup is a collective of designers, consultants and experts working globally. At Arup you will have the opportunity to collaborate on ambitious projects - delivering remarkable outcomes for clients and communities, and to do socially useful work that has meaning. Arup's purpose, shared values and collaborative approach has set it apart for over 75 years, and now is your opportunity to join.

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.
We partner with Arup to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

On Behalf of Arup, we are looking for a

Client Services Analyst

for a

12 Month

contract based in

London

.

Our London office is the firm's largest location, supporting nearly 3,000 staff. With the recent reduction in local Client Services capacity, we require a highly capable and confident on-site IT support professional. This is a hands-on technical role providing end-user support in a fast-paced, high-demand environment.

You will act as the primary on-site IT contact, partnering closely with senior leadership, engineers, and business teams. While a remote support team is available, the scale and complexity of the London office require a dedicated local presence to maintain service quality.

Key Responsibilities:

Provide in-person desktop and laptop support to users across the London office. Deliver high-quality, customer-focused support as the

sole on-site IT representative

. Troubleshoot and resolve hardware, software, and mobile device issues. Build, configure, and deploy Windows laptops using

Autopilot

. Provide support and training to users on Microsoft 365, Teams, and other business applications. Assist with engineering and specialist applications (e.g., AutoCAD). Perform basic server room tasks, including patching, monitoring, and routine maintenance (3rd line teams manage server administration). Manage ServiceNow tickets and maintain accurate records of work completed. Support wireless and network troubleshooting. Deliver proactive floor-walking, resolving walk-up queries quickly and effectively. Confidently engage and support senior leadership and high-demand users. Participate in occasional out-of-hours work on an overtime basis.

Required Skills & Experience:

Proven experience in

desktop support

,

IT support

, or

client services

in a hands-on environment. Strong hardware knowledge, including building or configuring PCs/laptops. Proficiency with Windows OS, drivers, and general troubleshooting. Experience using

ServiceNow

or similar ITSM platforms. Working knowledge of: Microsoft 365 and Teams Autopilot deployment General networking and wireless troubleshooting Engineering applications (AutoCAD) - desirable Basic understanding of server room environments (patching, racking, cabling, monitoring). Excellent communication skills with the confidence to support senior stakeholders. Ability to work independently with minimal supervision. Strong customer service mindset; proactive, dedicated, and reliable. Ability to explain technical concepts clearly to non-technical users.

About the Client:

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. Guided by its values and alignment with the UN Sustainable Development Goals, Arup creates and contributes to equitable spaces and systems, while cultivating a sense of belonging for all. Arup's internal employee networks support their inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion - creating a space for everyone to express themselves and make a positive difference.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our Sourcing Specialists.
AMS are committed to providing all our candidates with the opportunity to perform at their best throughout the recruitment process. Please let us know if you require any additional support or reasonable adjustments during the screening process and we will work with you and Arup to identify the best solution to meet your requirements.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.

Next Steps:

We will only accept workers operating via an Umbrella or PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business

Job Types: Full-time, Temporary
Contract length: 12 months

Pay: 200.00-225.00 per day

Work Location: In person