Job Description

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Description

Are you passionate about delivering excellent client service and ensuring feedback is managed with care and professionalism?




We are seeking a

Client Service Assistant

to join our team on a

12-month fixed term contract

to cover maternity leave. There may be the opportunity for this to become a permanent role following planned changes within the department next year. This role is vital to supporting the Client Service Team to enable them to focus on client interactions. This role is perfect for someone who is highly organised, detail-oriented, thrives in a collaborative team environment and most importantly has exceptional customer service skills.###

Key Responsibilities

Act as the first point of contact for all complaints and feedback. Monitor our complaints email inbox, internal portals, and online feedback platforms. Accurately log all feedback into our systems and cross-reference with central records to ensure nothing is overlooked. Allocate complaints to the appropriate colleagues using our portals and internal spreadsheets. Ensure each case is assigned to the right person for efficient and effective resolution. Work closely with the Client Service Manager to compile data for daily, weekly, and monthly reports. Support informed business decisions by ensuring timely and accurate reporting of key client service metrics.


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Skills, Knowledge and Expertise

Previous experience in a client service, administrative, or complaint-handling role is desirable. Strong organisational skills with a sharp eye for detail. Confident communicator with excellent written and verbal skills. Able to work independently and as part of a team. Comfortable working with data and reporting tools along with Microsoft Office tools


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Benefits

Our commitment to our employees to provide a supportive, empowering and rewarding workplace continues to be part of our core mission.



We offer a vast array of benefits for our staff and continue to enhance our benefits package to be the most comprehensive, supportive and engaging benefits package for our team, key features include:25-30 day annual leave (depending on length of service) + Bank Holidays Additional day annual leave to celebrate your birthday Additional day following 100% attendance in previous year Option to purchase up to 5 days leave Enhanced maternity and paternity leave Company Sick Pay Discounted Gym Membership Subsidised Conveyancing Employee Assistance Scheme which includes counselling sessions Wellbeing programmes Ongoing training, development, and recognition programs. A supportive and fun team environment, with regular collaboration and charity events.


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About Convey Law

Convey Law is an innovative, award-winning, and industry-leading conveyancing legal practice based in South Wales. Our philosophy is to be the very best at what we do, revolutionise the conveyancing industry and most importantly exceed our client expectations.

We achieve this through our exceptional team who aspire to be the best version of themselves and share our core values of service, kaizen, belonging, tribe, giving, fun.

Whilst we pride ourselves on our high performing culture, we love to have fun in work and enjoy collaboration days where we all get together for training and team building activities to support our regular charity fundraising.