Job Description

Be part of a legacy that blends tradition, innovation and excellence; Welcome to Laings.

With a reputation built on quality, trust, craftmanship and timeless design, Laings has continued to build on a rich heritage, whilst simultaneously investing in its future. With seven showrooms, we are proudly one of the largest independent family-owned jewellers and purveyors of luxury watches in the UK. We carry forward a tradition of excellence in craftsmanship, outstanding customer care and a deep-rooted history that anchors our Laings story.

With the sixth-generation of the Laing family at the helm we are a family, a legacy and a community of passionate professionals that collaborate and contribute a wide range of skills and experience across all areas of our business. We offer supportive and inspiring environments, where expertise and personal connections flourish.

As you consider beginning your journey with us, know your enthusiasm and dedication will lead to growth, opportunity, and a fulfilling career. Bespoke training and career development are at the heart of our ambition; we aim to enhance your skills and provide you with access to leadership professionals, as you tell your story alongside ours.

About you:

Whilst you need not have prior experience in our industry, an enthusiasm for fine jewellery and luxury watch products is highly advantageous along with a passion for delivering high-end customer service. Purchasing a precious piece from Laings is only the first stage of its journey. Our customers are provided with the best service over the lifetime of each piece, ensuring its longevity and that it remains exquisite. As a member of our broader Services team, you will develop invaluable knowledge on how to take care of our client's treasured pieces and how best to assist them further by upholding the Laings philosophy to aftercare. Our Glasgow based, In-store Luxury Service Consultants assist us 5 days out of 7, across 37.5 hours per week.

What awaits you?

Provide an exemplary and personal level of customer service to all clients. Contribute to increasing the awareness of our Service Department and our business, to engage with new clients and provide existing clients with a deeper understanding of our luxury service process. Champion and communicate the time-honoured skills of the workshops - including jewellery design, goldsmithing and watchmaking - within the business and showcase company assets. Deliver on customer resolutions and management of a range of customer enquiries and requests relating to repairs and our product services. Expertly advise colleagues and customers on the care of stones and watches. Accurately administer our repairs process via our Encore system.

Attributes and Experience

A results-oriented customer service provider with a proven track record of delivering exceptional support to our clients. Understands client expectations and has excellent communication and problem-solving skills. Enthusiasm to build on knowledge of luxury watch and jewellery brands. Well organised, being able to plan daily tasks and show flexibility with ad hoc requests. Empathy and listening skills are essential along with a "can do" attitude. Able to form meaningful connections with clients, while being sensitive to their jewellery and watch pieces that often hold emotional significance.

Why join us at Laings?

We offer you an attractive package commensurate with experience, competitive salary and team commission structure. From unrivalled employee discounts and service recognition awards, Laings has built our approach to benefits around the requirements of our colleagues. Our benefits have been created to ensure happiness and wellbeing across each person's professional and personal life. We offer flexible benefits, where you can choose to match your individual needs through our bespoke benefits platform.

Laings are committed to fostering diversity, inclusion, equity and wellbeing. While our journey is ongoing, our shared commitment is to our culture of belonging and to the equality of opportunity, we follow practices which are free from discrimination. Please inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process.

Join us as we continue to tell our story, committed to staying at the forefront of the industry with a passion to provide personalised instore and aftersales experiences for customers, as well as delivering impeccable service that is paired with exceptional product knowledge.

Job Types: Full-time, Permanent

Benefits:

Additional leave Bereavement leave Company pension Employee discount Free flu jabs Free or subsidised travel Gym membership Health & wellbeing programme Life insurance Referral programme Sick pay Store discount
Work Location: In person