Job Description

Are you passionate about delivering exceptional client service? Do you thrive in a fast-paced environment where positivity, professionalism, and client care are key?

We are a dynamic and fast-growing law firm specialising in Residential Conveyancing across England and Wales. With six offices across the South West and more on the horizon, we're proud of our reputation for efficiency, client care, and high-quality legal services and are looking for a Client Service Executive to support our commitment to excellence.

About Us:

With offices throughout Gloucestershire, in Worcester and now in Bath, Montpellier legal is a fast growing, successful, modern law firm. We are friendly and supportive with a strong sense of unity and team spirit.

We offer market leading salaries and pride ourselves on our training-focused approach that encourages all staff to reach their full potential. Dedicated to creating a positive working culture for our staff, we offer an excellent office environment and plenty of staff social events, even including all expenses paid trips abroad!

With a specialism in residential conveyancing, we provide an excellent and efficient service across a broad range of transactions, including luxury homes and central London apartments. A forward-thinking conveyancing firm, we are dedicated to using market leading technology to help us provide exceptional customer service for our clients.

Why not come and join us?

About the Role:

This is a fantastic opportunity to join our supportive and ambitious team, playing a vital role in helping us uphold the highest standards of client service.

As a Client Service Executive, you'll be an important point of contact for client concerns and feedback. Working closely with our Complaints Director, you'll help ensure all client queries, complaints, and service issues are handled professionally, promptly, and with empathy, having a positive impact on client experiences.

This is not just a "complaints handler" position - it is a client care role that champions service recovery, customer satisfaction, and continuous improvement.

We are recruiting for this role in our Cheltenham office. We do not offer hybrid working.

Key Responsibilities:

Under the supervision of the Complaints Director, act as a key contact for client feedback, concerns, and complaints across the firm. Investigate and respond to service issues in a timely, constructive, and empathetic manner. Liaise with legal teams and management to fully understand and resolve client issues, escalating as appropriate. Identify trends and recommend improvements in service delivery, supporting new procedures and initiatives to address recurring themes. Support the Compliance team in reporting, analysis, and quality assurance processes Demonstrate a problem solving approach and our values of positivity and excellence in every interaction.

What We Are Looking For:

Previous experience in a client-facing or complaints handling role, ideally (but not essentially) within professional services or legal environments. Exceptional verbal communication skills. A calm, compassionate, and solutions-focused mindset. Strong organisational skills with the ability to manage multiple issues simultaneously. Excellent written communication skills. A genuine passion for client care and continuous improvement.

What We Offer:

A salary of 25,000 - 28,000, dependent on experience. A supportive, friendly working environment with a people-first culture. Opportunities for growth in a forward-thinking and expanding firm. Ongoing professional development and training.

Added Extras and Benefits:

Company Pension Company Events Quarterly Bonus Cycle to work scheme Subsidised Gym Membership Subsidised Parking and Travel Central location and modern offices Discounted Dining at Selected Venues Additional time off to celebrate your birthday Monthly Pizza Fridays Free Fresh Fruit

Salary:

25,000 - 28,000 per annum (dependent on experience)

How to Apply:

If you are ready to play a key part in enhancing client satisfaction and contributing to our continued success, we would love to hear from you. Apply now to careers@montpellier.legal with your CV and a short covering note explaining why this role appeals to you.

Job Types: Full-time, Permanent

Pay: 25,000.00-28,000.00 per year

Additional pay:

Bonus scheme Quarterly bonus
Benefits:

Bereavement leave Company events Company pension Cycle to work scheme Employee discount Free or subsidised travel
Schedule:

Monday to Friday
Work Location: In person

Reference ID: ML/2025/CSE