Job Description

Media help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.
Kantar Media is a wholly owned but operationally independent part of the Kantar Group.
#LI-KantarMedia
Job Details
As people increasingly move across channels and platforms, Kantar Media's data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.
Working with panel and first-party data in over 80 countries, we have the world's fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.
Role Description
The Client Services Executive (CSE) is responsible for ensuring that all clients are serviced in line with standards set out by their line manager and the Client Service Director. The role is both responsive and proactive and the role-holder will take pride in meeting and exceeding client expectations. The CSE will take clear ownership of client issues from start to finish.
The CSE is also responsible for assisting the Head of Training and other team members with client training sessions which take place onsite at GIR, offsite at client premises and remotely via Teams.
Job Role RequirementsHandling incoming client queries Responding to incoming queries via phone and email regarding TGI data Troubleshooting user issues relating to Kantar platforms such as Choices Online

Addressing service failure and client issuesCommunicating with the Client to understand and address reported issues, either through direct action or liaising with the relevant group or department Ensuring that all reported issues are accurately logged, investigated, resolved and followed up with the client. Taking full ownership of all issues from the point of reporting through to resolution Escalating significant issues to their line manager of Client Service Director

Data releaseManaging data release projects, checking data releases before delivery to clients to ensure there are no issues and ensuing the correct data is released in the expected format. Ensuing subscriber lists are accurate and sending lists to third party partners.

Client trainingArranging and delivering client training sessions, for both TGI and software applications, at introductory and advanced levels Working with Head of Training to book attendees on training sessions Updating training materials in line with recent case studies and in collaboration with Head of Training

Account management supportData analysis on behalf of non-subscribers ('pitch packs') Maintaining an understanding of clients' contracted services and ensuring that records in Salesforce and elsewhere are accurate and kept up to date. Creating presentations for the account management team to take to clients/prospects. Raising Purchase Orders (POs)

Role RequirementsStrong communication skills, both verbally and in written English, (additional languages are desirable but not essential) Strong numeracy skills Ability to juggle numerous tasks at once and apply consistent organisational skills when multi-tasking. Strong teamwork ethic Excellent attention to detail

Country
United Kingdom
Why join Kantar?
We pride ourselves on understanding people, and what makes us think and act the way we do.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar.