Job Description

At Yourmobile.com we support thousands of customers with their mobile phone needs every day. Our Customer Advisor roles are at the heart of what we do!

What you'll be doing:

You're going to take calls, online chats, and emails, helping with queries, finding the right resolution for the customer's needs, or you may need to deal with broken handsets, signal issues, or billing queries, the list is diverse.

Some days can be a little bit busy, but the team is absolutely outstanding, and we're proud of our team culture and once fully trained you will be able to take advantage of hybrid working (you must have a dedicated work space and a good internet connection)

Our client service teams are available between Monday - Thursday 8:45 - 17.30, Friday 8:45 - 17:00 no late nights or weekends!

We work from home on a rota basis after qualifying period.

What you'll need:

No matter what stage of your career you are at we offer training and support, we do ask that you have at least 1 years' experience of working in a client services office-based role this is a 12 month fixed term contract with the possibility of becoming permanent.

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits

21 days holiday rising to 26 days after the qualifying period (plus bank holidays) Pay review once probation has been passed Pension Free car parking Regular breaks Referral scheme Business casual dress

Life at Yourmobile.com

Yourmobile.com has been established for 10 year and is a growing business in Shropshire. We are an independent B2B provider of mobile phone contracts. Service to customers is of course key to our success. Our office provides a fun working environment for motivated and focused individuals. We are a UK-based company with a team of industry experts and have created new roles as we plan to grow our team further.

Job Types: Full-time, Fixed term contract

Pay: From 24,000.00 per year

Benefits:

Casual dress Company events Company pension Free parking On-site parking Referral programme Work from home
Ability to commute/relocate:

Telford TF2 9TW: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Telford TF2 9TW