Job Description

We are seeking a highly organised and client-focused Client Services Executive to oversee the successful execution of an experiential campaign featuring an In-Store Formula 1 style simulator within a retail roadshow activation. This is an exciting opportunity to be part of a high-energy, immersive brand experience that engages consumers in a dynamic and interactive way.
As our Client Services Executive you will understand your clients and their needs, inside out. You'll be responsible for monitoring and progressing client campaigns, activity, requests, and end to end service management across your portfolio.
July - September - 3 month FTC
WHAT YOU'LL BE UP TO
CLIENT & STAKEHOLDER MANAGEMENT
An ambassador for the business - you'll be the connection between the business and our clients to provide excellent service and quality advice in each interaction
Act as the main point of contact for the client, ensuring all expectations and campaign objectives are met.
Maintain strong communication with internal teams, external suppliers, and retail partners to ensure seamless execution.
Provide regular campaign updates, reports, and insights to key stakeholders
COMMERCIAL EXCELLENCE & PERFORMANCE TRACKING
Track and monitor spend against allocated budget to ensure excellent financial management.
Ensure all commercial activities meet budget and efficiency targets.
Be an expert in understanding all key performance indicators related to your statement of work to drive success and share best practice.
Monitor and present statistics around service level agreement performance, providing creative and innovative solutions where necessary
CAMPAIGN EXECUTION & ON-SITE MANAGEMENT
Oversee the end-to-end delivery of the In-Store simulator roadshow, ensuring all activations are executed to a high standard.
Manage on-site staff, ensuring they are briefed, engaged, and delivering an exceptional consumer experience.
Troubleshoot any operational or logistical issues to maintain a smooth-running activation.
People management of direct reports across your account, ensuring the delivery of key performance indicators. Remain compliant with central people processes and ways of working
PROJECT MANAGEMENT & LOGISTICS OPERATIONS
Manage all tactical activities and initiatives within your statement of work, including demonstrator campaigns, events, and incentives.
Deliver effective project management briefings across all stakeholders and departments ensuring alignment and clear roles and responsibilities.
ARE YOU OUR PERFECT PARTNER?

• You're experienced in experiential marketing, event management, retail activations, or brand roadshows.
• You're commercially aware and a critical thinker.
• You're knowledgeable about or have experience in the retail or telecommunications industry.
• You're excellent at building relationships and have strong interpersonal skills.
• You're familiar with how agencies work, with previous experience being preferable.
• You're adaptable to change and thrive under pressure in fast-paced, high-energy environments.
• You're incredibly proactive and forward-thinking.
• You're an excellent communicator, both written and verbal, at all levels.
• You're someone with a positive, can-do attitude.
• You're capable of managing multiple projects simultaneously.
• You're experienced in customer-facing roles.
• You're familiar with supporting customer accounts.
• You're someone with proven field marketing or agency experience.
• You're skilled at cross-functional collaboration and exhibit strong indirect leadership.

WHAT YOU CAN EXPECT FROM US

• Competitive Salary: Up to xc2xa335,000 Per Annum (3month FTC)
• Performance Bonus 10%
• Company Car or Car Allowance
• Company Sick Pay
• Access to a range of discounts and perks across our key partners & beyond
• Life Assurance: 4 times your annual salary
• Flexible Rewards Hub
• Development Opportunities

WHO ARE WE?
We're Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world's most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do.
At the heart of our agency are our ETHIC values - and we're on a mission to work with individuals who share and believe in them.
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